• Member Services Representative I

    CORE Electric Cooperative (Sedalia, CO)


    _U.S. 85, North, Sedalia, CO 80135, USA_ | _Hourly_ | _20.00-23.75 per hour_ | _Full Time_

     

    About CORE

     

    CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities. With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

     

    About the job

     

    CORE Electric Cooperative is seeking a Member Services Representative I to join our Member Services team, reporting to the Call Center Supervisor, located in Sedalia office. This individual will be responsible for inbound phone and electronic communications with CORE members, including opening and managing member accounts, providing information about available programs, and addressing complaints, inquiries, and requests from members.

     

    This is a non-exempt onsite position at our Sedalia office, located at 5496 North U.S. Highway 85, Sedalia, CO 80135.

     

    You will...

     

    + Answer member queue contacts on a consistent basis by being in a ready status as often as possible. Complete member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible. Handle member complaints and concerns and offers reasonable solutions.

    + Answer member electronic queue inquiries, complete and respond to all electronic member requests, as necessary. Forward emails to other departments only when necessary.

    + Handle issues that are created in the Member self-service site.

    + Verify member identity according to department standards before releasing information on any account.

    + Inform members of appropriate programs and/or options that may benefit them or solve a problem.

    + Maintain complete and accurate documentation on all calls/contacts.

    + Manage member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.

    + Actively promote one contact resolution by proactively responding to member issues by clarifying the member's issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion. Problems are easy to moderately difficult. Task difficulty will increase with progression. Methods and procedures are defined but judgment may be required to apply them to work. Work is routine and tasks are related.

    + Perform other duties as directed by a supervisor.

    + Apply basic skills while developing some advanced skills in the above tasks; work under close supervision; has limited experience and work is performed within specific limits of department procedures.

     

    We are excited to speak to someone with the following...

     

    + High school diploma or equivalent certificate required.

    + One or more years of practical equivalent experience in member/customer service is required. This could include answering phone calls, chat conversations, electronic correspondence and order creation, and handling member accounts.

    + Ability to work with a multi-screen, multi-application computer system.

    + Competent with Microsoft Office: Excel, Word, Outlook, Teams.

    + Proficient with general office equipment.

     

    CORE offers a comprehensive benefits package including the following...

     

    + 9/80 work schedule: Every other Friday off!

    + Eight paid holidays per year

    + 160 Hours of accruable PTO per year

    + Paid parental leave (80 hours)

    + Education and training reimbursement

    + Volunteer paid time off

    + **100% Cooperative paid benefits, including:**

    + Defined benefit pension plan

    + Medical insurance

    + Dental insurance

    + Vision insurance

    + Short term disability

    + Long term disability

    + Long term Care

    + Employee assistance program

    + Life insurance

    + HSA employer contribution: $900 for employee only, $1,800 for employee + dependents

    + 401(k) retirement plan with company match up to 4%. Immediately 100% vested

    + Wellness reimbursement: Up to $300 per year

    + Travel assistance & identity theft support services

    + Length of service program

    + Free Onsite EV charging stations (at certain locations)

    + Onsite micro market (at certain locations)

    + Onsite gym with golf simulator and massage chairs (at certain locations)

    **Hourly Pay Range:** $20.00 - $23.75 hourly

     

    This position will remain open until it is filled. We encourage qualified candidates to submit their application(s) expediently so as not to miss out on opportunities.

     

    _CORE is an Equal Opportunity Employer._

     

    + EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)

    + Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

    + We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]