"Alerted.org

Employment Type:

Full time

Shift:

Description:

Essential Job Functions to include:

+ Provides technical expertise to team members, business analysts, management and clients. Serves as a mentor to less technically experienced team members; assigns work and provides training and guidance on system functionality and software products.

+ Analyzes, troubleshoots, and resolves highly complex hardware, software and connectivity issues. Researches and evaluates a variety of reports, job logs, scheduled job settings, availability of other servers, installed application file structure, and other software settings.

+ Serves as a technical lead over application projects (e.g., major upgrades, database migrations, hardware platform moves). Plans, directs and assigns work of team members. Provides technical guidance and problem resolution as needed. Monitors performance of team members and provides feedback to manager.

+ Plans, installs and configures releases, patches and service pack updates. Manages and monitors environment to ensure continued software functionality. Utilizes software applications to deploy software updates on multiple servers. Interfaces with other technical support teams to coordinate software updates.

+ Develops and initiates scripts in order to correct database problems, supports project goals and reports requested data.

+ Configures, replaces and troubleshoots servers. Monitors the servers and all associated processes. Interface with and seek assistance from other technical support teams to ensure all operating system settings are in place and all related software is correctly loaded.

+ Provides application database management support. Monitors error logs, schedules backups, run scripts, etc.

+ Proactively analyze, recommend and implement solutions to improve overall software performance.

+ Monitors, identifies and reports applications errors. Documents system problems for reference. Creates and maintains system documentation.

+ Develop plans and scheduling/timing of database and server updates, replacements and application upgrades. Determines what issues need to be escalated to other TIS technical team members or outside vendors.

+ Interfaces with other TIS support to test functionality of installed or updated software and explore new opportunities to improve software performance.

+ Facilitates meetings to discuss scheduled upgrades and technical issues requiring attention.

+ Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.

+ Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

+ Performs other duties as assigned.

+ pay grade 14 range 84,491.07-126,736.6031 Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

PREFERRED QUALIFICATIONS

+ Assist in managing Unix/Linux and Windows server environments, handling routine maintenance, patching, and basic troubleshooting

+ Follow established security protocols (SSL/TLS, RSA encryption, chain of trust, two-way handshake) and help keep documentation up to date

+ Generate and renew certificates/keys with OpenSSL or Keytool under senior guidance for internal and external CAs

+ Install, configure, and perform basic administration of web servers (IIS, Apache, NGINX)

+ Support application servers (Tomcat, JBoss, IBM WebSphere, WebLogic, .NET) by applying configuration updates and monitoring performance metrics

+ Debug front-end issues in web applications built with HTML, JavaScript, PHP, Java, or ASP by reviewing logs and browser developer tools

+ Troubleshoot common web application and networking issues, escalating complex problems to senior engineers when needed

+ Collect JVM thread dumps, adjust heap sizes, and collaborate with senior staff to tune Java/JVM parameters for stable performance

+ Understand fundamentals of IP addressing, subnets, routing, and DNS; assist in updating records and verifying connectivity

+ Perform initial diagnosis on transport-layer problems (TCP/UDP), capturing packets with tcpdump/Wireshark and documenting findings

+ Work with load balancer configurations (F5 BIG-IP, NGINX, HAProxy, AWS ALB) to add/remove pool members, set health checks, and verify traffic distribution

+ Use CI/CD tools (Jenkins, GitLab CI, Bitbucket Pipelines, Bamboo) to trigger builds, monitor job status, and troubleshoot failed pipelines

+ Automate repetitive tasks and simple workflows with Bash, PowerShell, or Python scripts, committing code to version control for peer review

MINIMUM QUALIFICATIONS

+ Bachelor's degree in computer information technology and a minimum of five -seven (5-7) years of related experience in a client server environment or an equivalent combination of education and experience.

+ Advanced technical knowledge of and experience with computer languages designed for managing server operating systems.

+ Advanced knowledge and experience with relational database and Windows scripting languages.

+ Some knowledge and experience with programming concepts, scripting and coding.

+ Some knowledge and experience with Active Directory.

+ Some knowledge and experience reporting tools.

+ Familiarity with Windows networks and networking concepts. Knowledge of TCP/IP and other LAN/WAN technology.

+ Familiarity with Windows hardware

+ Familiarity with Linux, Unix, Hadoop/Hortonworks

+ Some knowledge of Data Lakes

+ Ability to lead medium scale moderately complex projects.

+ Strong analytical, problem solving and decision-making skills.

+ Ability to work independently on a day-to-day basis.

+ Strong customer service skills. Ability to interface with internal business analysts, hospital client users and external vendors.

+ Excellent organization, interpersonal, written and verbal communication skills.

+ Some project management skills.

+ Must possess a willingness to learn and develop skills.

+ Must possess the ability to work in teams and with direct supervision.

+ Must be comfortable operating in a collaborative, shared leadership environment.

A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran