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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

As a ServiceNow BDE at SHI, you will play an important role contributing to the company’s sales success. Working with prospective and existing SHI customers, you will be responsible for selling professional services related to the ServiceNow platform, and associated ServiceNow software licensing.

The BDE will be part of the ServiceNow Sales Team and will provide expertise on the entire ServiceNow platform to all SHI business units. The ideal candidate will be experienced with the ServiceNow capabilities of ITSM, ITAM, ITOM, SPM and SecOps.

This position is a remote-based and will support the assigned territory and will require occasional travel within the U.S. (up to 50%).

Role Description

• Create and execute sales plans to consistently achieve or exceed your assigned quarterly sales quota

• Work with assigned accounts to identify, progress and close sales of professional services and associated software licensing

• Maintain an expert level knowledge and communication pertaining to the value of the ServiceNow platform, its component solutions, and that of SHI and its offerings

• Build effective relationships with ServiceNow and collaborate to develop plans for assigned accounts

• Act as an escalation point and advocate for critical customer issues

• Be the trusted advisor to the customer by understanding their existing and future road map to drive SHI services within the marketplace

• Prospect qualification and the development of new sales opportunities and ongoing revenue streams

• Arrange and conduct initial meetings and presentations

• Sales process management and opportunity close

• Ongoing account management to ensure customer satisfaction and drive additional revenue streams

• Work closely with consulting leads and/or program managers to successfully win new business

Behaviors and Competencies

Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.

Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.

Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.

Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

Results Orientation: Can set personal goals and work towards them, achieving results consistently.

Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them.

Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

Skill Level Requirements

• The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process. - Intermediate

• Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization. - Intermediate

• Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making. - Intermediate

• Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• Minimum 5 years in an account executive or equivalent role selling enterprise software solutions and/or software implementation services

• Experience with the ServiceNow ecosystem and/or ServiceNow partner is required

• Ability to travel

• Ability to work flexible hours

The estimated annual pay range for this position is $90,000 - $130,00 plus commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status