"Alerted.org

IT Business Analyst - Customer/1 (Customer Service System)

REMOTE

Long term contract

We are currently looking for highly motivated individuals who want to join a dynamic and fast paced organization going through major transformation. If you are someone who is looking to bring innovation, contribute ideas and play a part in renewing the Information Technology and Digital organization we want to hear from you!

Position Responsibilities (including but not limited to):

• Gather, analyze, document and manage business and user requirements (both functional and non-functional).

• Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements).

• Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution.

• Demonstrate clear capability to document the current vs future process flows.

• Conduct full analytics collaboratively to identify and provide solutions for gaps and abnormal workflows.

• Create business and functional specifications for large, complex system implementations.

• Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, business, and functional requirements, traceability matrices, process flows, operational support documentation and archival of all related project documentation.

• Develops the testing strategy and plans thorough requirements testing for user acceptance.

• Execute test scripts and document results.

• Assist in overseeing User Acceptance/End-to-end testing to execute, and track deviations found, facilitate non-technical work around sessions for remediation and document testing progress.

• Define and monitor all implementation tasks such as the production check-out process, including review of reports, data files and online screens to ensure technical solutions perform according to the specifications and meet defined business requirements.

• Performs additional duties as required.

Knowledge & Experience Required:

• Senior level analysis skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.

• Senior level understanding of business functional areas and management issues as well as the IT organizations systems and capabilities.

• Ability to influence and build relationships and demonstrate team leadership skills.

• Knowledge of and ability to effectively use the appropriate modeling methodologies and toolsets, requirements management methodologies and toolsets, requirements visualization methods and toolsets, and artifact versioning tools.

• Exceptional written and verbal communication skills.

• Proven track record with planning, estimating and organizing effort for the WBS.

• Experience working in an IBM mainframe environment (z/OS).

• Extensive experience in MSOffice, Visio.

Qualifications:

• Bachelors degree in Computer Science, Industrial Engineering or similar discipline; or equivalent work experience.

• 8 - 10 years of relevant experience as a Senior Business Analyst role.

• 8 - 10 years of demonstrated experience in business and functional requirements elicitation, translation and documentation.

• 8 - 10 years experience in facilitating design and use case discussions.

• 8 - 10 years experience in a Systems Development Life Cycle (SDLC) environment.

• 8 - 10 years experience working in the Utility (Gas/Electric) domain within a project setting.

• 8 - 10 years experience working in the Customer/1 (Customer Service System) application.

• Functional knowledge of Meter to Cash life cycle (with a focus on Billing and net metering).

Preferences (for exceptionally qualified candidates):

• Experience with writing and executing SQL queries, preferably in a DB2 environment.

• Experience analyzing COBOL programs.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.