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Description

As the technical lead for Content Operations Scaling Programs, you will be responsible for conceiving and delivering a suite of products that facilitate hyper-scaling the Core Curriculum organization’s content output. Broadly, you will build, instrument, and manage mechanisms capable of sourcing and handling internal and external content at aggregator degrees of scale. Focus areas will include building program instrumentation and telemetry, creating automation frameworks and toolsets for both content delivery and task management, and integrating the technical toolsets and data stores required to deliver these instrumentation and automation workstreams.

Key job responsibilities

Instrumentation & Reporting

• Creating a reporting suite that easily tracks the inputs and outputs of 200 content builders, allowing the organization to better measure velocity and cost.

• Unifying data from QuickSight and Torta into centralized reporting system, providing holistic view of program performance and content effectiveness.

Content Automation

• Developing mechanisms to automatically detect, acquire, and convert high-value content from repositories including AWS Knowledge Base and Support Content into high quality training content (e.g., using standardized templates, conversion scripts, and automated quality checks).

• Implementing automated media validations (e.g., Amazon Transcribe for audio quality, a11y standards for accessibility) to flag issues to content creators, reduce QA rework, and mitigate the risk of premature content deprecation.

• Automating the routing of customer feedback to into the Taskei intake system, enabling rapid issue response.

Task Automation

• Deploying Taskei as the central task management system for the Aperture crowdsourcing program and implementing an API connection to synchronize between the system and AdaptiveWork for coordinated roadmap planning and status tracking.

• Establishing fundamental architecture for process automation, integrating content development, validation, and publishing workflows to reduce manual intervention and accelerate content delivery.

About the team

Sitting within AWS Training and Certification, Core Curriculum builds and manages the world’s most complete, current, and compelling portfolio of cloud training content. Our portfolio comprises 1,000’s of learning experiences, covering 100’s of discrete AWS services. We build for all levels, from introductory to advanced and support global learners across 22 languages.

As a content organization, Core Curriculum is in the vanguard of the generative AI revolution with investments in AI and broader technical automation that will massively increase the coverage and reach of our training portfolio, and meet ever-increasing customer expectations of choice and personalization.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

- 3+ years of software development experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.