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Description

Hub vetting support works closely with a team of acquisition managers, program managers and account managers in the recently launched Hub organization. Our partners are essential last mile delivery operators throughout North America, and our program is looking to grow globally! Quality, a bar raising customer experience, efficiency and growth are critical to our success.

Key job responsibilities

- Demonstrate end to end workflow knowledge and provide leadership to other Vetting Support team members.

- Utilize existing workflows to develop, test and refine new vetting processes for program expansions.

- Create, execute and track vetting plans for Delivery Partners, leveraging internal Amazon tools.

- Complete and track key steps of the vetting process, leveraging multiple data management and communications tools.

- Identify opportunities for improving the customer experience and work collaboratively with team members to make improvements.

- Define processes to execute independently and autonomously.

- Use knowledge and skill to build, implement, and/or meet assigned goals.

- Create and drive improvements to SOPs for gaps in existing processes.

- Escalate issues and pain points in the process to enable resolution and process improvement.

- Define roadblocks and risks and identify solutions with support from team members and stakeholders

- Work independently, executing defined SOPs and developing or improving processes.

- Tracks and reports progress on key metrics specific to functional areas and end-to-end workflows.

- Executes process-wide priority projects to improve operations performance in association with the Program Management team.

- Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders.

- Manages escalations on routine/predefined tasks.

- Executes important tasks/activities independently.

- Identifies day-to-day operational problems and suggests tactical solutions.

- Establishes key reporting for functional area and provides reports to senior management/ stakeholders at process level.

- Works with internal/external teams and uses knowledge and expertise to execute business goals.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,000/year in our lowest geographic market up to $84,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

About the team

The vetting support team provides a critical function within the partner journey, as they go from being an interested prospect to a future delivery partner. We impact the success of every partner or applicant, and inform cross-functional stakeholders with data that drives program improvement.

This role is available in Seattle/Bellevue, WA, Austin TX, and NYC, New York

Basic Qualifications

- 2+ years of professional or military experience

- Experience with Microsoft Office products and applications

Preferred Qualifications

- Bachelor’s degree or equivalent experience

- Superb customer focus, with a passion for partner and stakeholder success.

- High level attention to detail, excellent organization skills

- Experience with Salesforce, Go-To-Webinar and other CRM and communication platforms

- Desire to regularly support, problem solve for and communicate with external stakeholders, applicants and future Amazon delivery partners

- Proficiency with MS Word, Excel, Outlook

- Strong oral and written communication skills

- Ability to work in a fast paced, process driven, quickly changing environment

- Superb customer focus

- Attention to detail and organization skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.