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Description

The ACI Volunteering (ACIV) team’s vision is that every Amazonian makes an impact through volunteering - using their time, experience, or skills - to shape a better tomorrow for our local communities, planet, and future generations. We build products and work with Amazonians and leaders to build a culture of volunteering at Amazon. Currently, our products focused on simplifying how Amazonians can obtain funding, organize individual events, run campaigns, volunteer, and review volunteer data. The ACIV team is looking for a Product Manager to build global products that help embed volunteering into Amazon’s culture and rhythm of business. This includes identifying opportunities to better support senior leaders to encourage and motivate their teams, embed volunteering into Amazon’s onboarding best practices, and capture voice of customer insights to inform ACIV and team of our progress on culture building.

Key job responsibilities

Sample products within scope

- Senior Leader Toolkit: Create a toolkit that makes it easy for senior leaders to motivate their team and encourage volunteer participation. This may include sample communications, how to set volunteer goals, and case studies of teams that successfully embedded volunteering into their team culture.

- Senior Leader Tracker: A tracking mechanism that can provide clear and timely visibility into which leaders have taken actions to embed a volunteering culture (e.g. setting volunteer goals, assigned volunteering point of contact), and which ones our team may want to focus on engaging.

- Voice of Customer: Work with our data team to define, collect, and package voice of customer insights across multiple channels (e.g. surveys, support queue, etc.) to share with senior leaders, managers, event organizers, and the ACIV team to help inform volunteer strategies.

- Cross-Functional Partnerships with the People, Experience, Technology team (PXT): Define requirements and work with PXT team to embed volunteering content for every new Amazonian. Define requirements for longitudinal studies and partnerships.

A day in the life

As a Volunteering Product Manager, you have both product and program responsibilities. On the product side, you manage the lifecycle of the products and programs from concept to delivery by working backwards from the customers. To support critical volunteering products, you define the product vision, requirements, success metrics, and ongoing roadmap. You get buy-in on your vision and roadmap from customers across business lines and locations to ensure a scalable, extensible, and localized experience. You execute against your product roadmap. On the program side, you program manage and define the go-to-market strategy for our products. You work closely with the Regional Volunteering team, ACI teams, and key partner teams to successfully launch products in their respective geographies.

About the team

The Amazon Community Impact (ACI) team helps Amazon prioritize and address societal problems where we can make a difference by leveraging the company’s unique assets (technology, logistics, expertise). With over 1.5 million Amazonians living and working across 60+ countries, we can create impact by connecting our greatest asset—our people—to community initiatives through volunteering.

The ACI Volunteering (ACIV) team 1) builds global volunteering products and technology that delight and reduce manual work for our customers; 2) develops globally scalable programs to support volunteering; and 3) drives adoption of global products and programs.

Basic Qualifications

- 3+ years of product management experience

- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

- Experience using data and metrics to drive improvements and prioritization

Preferred Qualifications

- Experience developing operational processes and technologies

- Experience in balancing conflicting priorities dealing with ambiguity

- Experience leading cross-functional teams to deliver projects on tight deadlines

- Experience managing technical products or online services

- Excellent written and verbal communication and presentation skills in English

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.