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Description

Are you passionate about shaping the future of healthcare through user-centered research? Amazon Health is seeking a customer-obsessed Senior UX Researcher to join our team and uncover insights that will reimagine the future of healthcare delivery. You'll lead in-depth studies to deeply understand the needs, behaviors, and pain points of our customers, and translate those insights into opportunities that create transformative digital experiences. Our goal is to make healthcare more accessible, connected, and effective. We're looking for a mixed methods researcher who can generate evidence-based insights that empower better health outcomes.

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Key job responsibilities

* Lead comprehensive healthcare journey mapping and Jobs-to-be-Done research to understand clinician, provider and patient needs.

* Design and execute mixed-method research studies that address sensitive healthcare topics, including in-clinic patient visits, central health record management, and telehealth experiences.

* Inform segmentation studies and persona development specific to healthcare audiences.

* Work with cross-functional teams to integrate insights into product development and roadmaps.

* Synthesize findings from healthcare research workstreams to identify patterns and opportunities across the health experience.

About the team

You'll join a dynamic, growing team of UX practitioners who support each other's development. We offer mentorship, autonomy, and opportunities to contribute to our supportive culture. Our mission is to improve health outcomes by making it dramatically easier for anyone to find, choose, afford, and engage with quality healthcare products and services. We use design, service, and technology to change the way people think about their health. You'll be at the forefront of reimagining healthcare experiences, combining advanced technology with human-centered design.

This is an exciting opportunity to make a significant impact on healthcare. If you're ready to tackle complex challenges and shape the future of health experiences, we want to hear from you.

Basic Qualifications

* MA/MS in experimental psychology, HCI, design, anthropology, or related discipline.

* 7+ years of hands-on experience with all aspects of research (study design, recruiting, moderation, analysis, reporting) with demonstrated impact.

* Experience with a variety of research methods (e.g., survey design, personas, remote testing, lab studies, diary studies, concept testing, benchmarking, and other methods).

* Experience with synthesizing qualitative and quantitative data into compelling opportunities.

Preferred Qualifications

* Expertise in zero to one and generative research methodologies.

* Strong understanding of healthcare privacy concerns and trust-building research methods, including the handling of protected health information (PHI).

* Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

* The ability to manage ambiguity, work autonomously, and multi-task in an agile environment.

* Ability to meet ambitious deadlines and deliver high-quality work on schedule, including quickly turning around study plans and reports.

* Demonstrated thought-leadership with a passion for translating data into design.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.