• Business Process Analyst (Claims)

    NJM Insurance (Trenton, NJ)


    Join NJM Insurance Group’s Medical Claim Services (MCS) team as a Business Process Analyst, where you will play a key role in driving process improvement and support business continuity and technology initiatives. This position requires subject matter expertise (SME) in Personal Injury Protection (PIP), Workers’ Compensation, and/or General Claims.

     

    The ideal candidate will have a strong understanding of current business processes and the ability to identify, design, and implement effective improvements.

    Essential Duties and Responsibilities:

    + Monitor and triage the BPU Support Tracker, document production issues and coordinate resolution with IT, Production Support, and external vendors.

    + Analyze existing processes and recommend improvements to enhance efficiency and effectiveness.

    + Collaborate with cross-functional teams to define business requirements for transformational projects, system enhancements, and defect resolutions.

    + Conduct root cause analysis to identify process or system deficiencies and propose solutions.

    + Maintain accurate and up-to-date process workflow documentation, i.e., Visio.

    + Support training initiatives by identifying needs and assisting in the development of training materials.

    + Provide regular updates to management and impacted departments on process changes and project progress.

    + Participate in enterprise and departmental projects, contributing to business analysis and testing efforts.

    Required Qualifications:

    + Experience with PIP Claims, Workers’ Compensation Claims, and/or General Claims.

    + Strong decision-making, time management, and organizational skills.

    + Excellent verbal and written communication abilities.

    + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

    + Solid analytical and problem-solving capabilities.

    + Ability to work independently and collaboratively in a fast-paced environment.

    + Familiarity with business analysis and process improvement methodologies.

    + Willingness to travel occasionally to NJM’s Hammonton and Parsippany offices (less than 10%).

    Preferred Qualifications:

    + Experience with systems such as ClaimCenter, OnBase, AgilePoint, Inspire, and DecisionPoint.

    + Familiarity with Agile methodologies.

    + Bachelor’s degree or equivalent professional experience.

     

    Compensation: Salary is commensurate with experience and credentials.

     

    Pay Range: $59,745-$75,361

     

    Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

     

    Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.