• Customer Service Representative

    Robert Half Office Team (Minneapolis, MN)


    Description We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to engage directly with customers, ensuring their needs are met while maintaining positive relationships. If you thrive in a dynamic environment and are eager to contribute to a collaborative team, we encourage you to apply.

    Responsibilities:

    • Handle inbound and outbound calls with professionalism and efficiency, ranging from 5 to 20 calls per day depending on the season.

    • Process invoices daily for shipments dispatched the previous day, ensuring accuracy and timeliness.

    • Coordinate shipping schedules and provide updates to customers regarding delivery timelines.

    • Accurately enter customer orders into the system, maintaining data integrity.

    • Investigate and resolve order or inventory issues by collaborating with the organization manager or shipping department.

    • Communicate with the purchasing manager to address stock availability and supply needs.

    • Manage email correspondence related to customer inquiries, orders, and scheduling.

    • Maintain a positive and empathetic approach when delivering challenging news to customers, ensuring professionalism.

    • Utilize Microsoft Excel and Word to track and organize customer and order data effectively. Requirements • Previous experience in customer service or call center environments.

    • Proficiency in data entry and order processing systems.

    • Strong communication skills, both verbal and written, including email correspondence.

    • Familiarity with Microsoft Excel and Word for documentation and reporting.

    • Ability to handle challenging situations with customers while maintaining professionalism.

    • A motivated and quick learner, eager to adapt to new processes and systems.

    • A positive and approachable demeanor, with excellent interpersonal skills.

    • Strong organizational skills to manage multiple tasks and priorities effectively. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .