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Description We are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Wallingford, Connecticut. In this role, you will be responsible for delivering technical support to end-users, addressing hardware, software, and network-related issues, and ensuring seamless operations. This position is ideal for someone with a strong technical background and excellent interpersonal skills who thrives in a fast-paced environment.

Responsibilities:

• Provide both onsite and remote technical support to employees, ensuring timely resolution of hardware, software, and mobile device issues.

• Oversee the onboarding and offboarding processes by setting up new equipment, installing necessary software, and configuring user accounts and permissions.

• Configure and maintain desktop and laptop computers, network connections, security components, and access permissions.

• Manage inventory of deployed hardware and installed software, ensuring accurate records and adequate stock levels.

• Order computer systems and components as needed to support operational requirements.

• Set up and configure printers, switches, and other network devices, ensuring optimal performance.

• Perform basic server management tasks to maintain system reliability and security.

• Implement and maintain security-related software, including backup solutions and anti-virus programs.

• Collaborate with the IT Manager to address complex technical issues and improve overall support processes.

• Provide guidance and training to employees on the use of company software and devices. Requirements • Associate degree or higher in a technology-related field.

• Minimum of 3 years of experience in technical support or a similar role.

• Proficiency in configuring and managing computer systems using both Microsoft Windows and Mac operating systems.

• Experience with maintaining user accounts and permissions on network systems and Microsoft 365.

• Strong knowledge of connecting and configuring printers, switches, and performing basic server management.

• Familiarity with security-related software, including backup solutions and endpoint protection.

• Excellent interpersonal and communication skills to interact effectively with end-users.

• Hands-on experience with tools such as Microsoft Intune, Azure Active Directory, and multi-factor authentication systems. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .