"Alerted.org

Description We are looking for a dedicated Help Desk Level I team member to join our team in Irvine, California. In this role, you will provide essential IT support to restaurant and corporate staff, focusing on basic troubleshooting, system maintenance, and customer assistance. This position is hybrid, requiring occasional in-office presence to perform critical functions.

Responsibilities:

• Provide first-line IT support by addressing routine issues such as password resets and basic software installations.

• Troubleshoot and resolve straightforward hardware and connectivity problems, including printers and peripherals.

• Perform system and software repairs to ensure smooth integration between corporate and restaurant operations.

• Communicate with vendors to manage warranty claims and hardware replacements.

• Escalate unresolved or complex technical issues to higher-tier support for resolution.

• Assist in installing basic hardware and software during new restaurant openings or routine maintenance.

• Maintain accurate documentation of support procedures and resolutions within the knowledge base.

• Collaborate with restaurant staff and corporate team members to deliver timely technical support.

• Participate in testing and implementation phases of IT projects, ensuring adherence to established guidelines.

• Support and maintain project plans related to IT systems and applications. Requirements • Bachelor’s degree in computer science, business administration, or a related field; equivalent work experience is acceptable.

• At least 2 years of experience in IT support or a similar role.

• Proficiency in troubleshooting hardware, software, and network issues using standard operating procedures.

• Familiarity with technologies such as Cisco, Citrix, Active Directory, and Linux.

• Experience working with Apple devices, Mac computers, and Android systems.

• Knowledge of configuration management and deployment processes.

• Strong communication skills with the ability to work effectively across teams.

• Previous experience in the restaurant or foodservice industry is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .