"Alerted.org

Description

Contract Mailroom Supervisor Position in NYC

Responsible for the oversight of mail services, reprographics, and other general Office Services functions.

Duties and Responsibilities:

• Direct and coordinate activities of all Office Services personnel.

• Establish and maintain effective lines of communication with the client, management and personnel regarding work schedules, distribution, and coordination of materials.

• Prioritize and manage all departmental activities in accordance with set procedures and schedules.

• Establish and maintain effective working relationships with co-workers, managers, and clients.

• Perform duties in an efficient, professional, and courteous manner.

• Monitor performance according to agreed standards and take necessary action to communicate/assist/advise to maintain service levels.

• Ensure activities meet with customer requirements for quality management and timeliness.

• Monitor and report on activities, performance, etc. as required.

• Monthly reporting of departmental analysis to client and company management.

• Provide reports specific to client needs as requested

• Maintain daily logs and stat information for tracking and reporting purposes.

• Assist with the hiring decision process, job termination, job promotions and the evaluation all Office Services personnel.

• Pursue personal development of skills and knowledge necessary for effective performance of your role.

• Assist all personnel when necessary.

• Order office supplies and keep inventory of all supplies. This includes FedEx shipping supplies, general office supplies, reprographics copier/printer supplies, and any client specific supplies.

• Manages staff time, including approving time off requests, arranges coverage and weekly payroll signoffs.

• Responsible for Safety program compliance including required training and reporting.

• Recognize and solve problems affecting services including schedules, staff, and quality.

• Develop policies and procedures to ensure consistent customer service and satisfaction.

• Manage staff training, conflict resolution, team building and morale.

• Counsel employees on work-related issues or questions.

• Audit and update mail personnel regarding any misdirected/unidentified mail.

• Assist and advise end users of mail/shipping procedures, i.e. bulk mailings, international shipping etc.

• Assist and advise end users of large and/or complex reproduction jobs if applicable.

• Must take care in traversing the work environment and report damages to Management.

• Follow all departmental activities in accordance with set procedures and schedules.

• Ensure all pickups and shipments are completed on schedule.

Requirements

Requirements:

• High School Graduate or equivalent

• 5-7 years relevant experience

• Proficient with excel, outlook, and word

• Copier/FedEx/USPS and Postage Machine knowledge

• Good interpersonal skills

• Excellent Communication skills

• Excellent Organizational skills

• Ability to handle multiple tasks

• Proficient data entry and able to type 25+ words per minute

• Able to lift 50-75 lbs.

Special Skills:

• Familiarity and ability to operate all equipment as necessary

• Outstanding punctuality/attendance record

• Knowledgeable of postal regulations and mailing procedures

• Ability to handle multiple tasks

• Good interpersonal skills

• Excellent Customer Service skills

• Excellent organizational skills

• Ability to work with minimal supervision

• Outstanding punctuality/attendance record

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .