"Alerted.org

Description Our client, an advertising company, is searching for a Collection Specialist with a shared services background for an immediate start.

Job Description Summary

This position will Manage the day-to-day collection activities associated with a portfolio of commercial accounts ranging from $250K to $35M in receivable balances.

Responsibilities:

Collection Activities

• Contact customers and/or their representatives (related Account Executive, attorney, trustee, designated contact) via phone, mail, or email to resolve past due balances.

• Negotiate mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.

• Accurately document comments/actions taken on customer accounts to maintain good tracking and history on the system(s) of record.

• Facilitate resolution of disputed balances via research and/or reconciliations.

• Provide quality customer service to internal/external customers including, but not limited to, reasonable inquiries on collection status and requests for information.

• Maintain established service level agreements with branch locations and other functional areas.

• Meet or exceed established performance metrics.

On Account Credit Item Research / Agency Updates

• Work with the Account Executives, Finance or the customers when credits or rebills are needed. Research request for credits/rebills and resolve timely.

• Prepare accounts for/contact/update 3rd party agencies as needed to facilitate external collections.

Qualifications

• The incumbent will work smoothly and in concert with others in Accounts Receivable, Finance, Sales and outside the organization with a focus on providing a high level of customer service

Experience

• Minimum Job-Related Experience Required: 2-5 years of relevant experience, with at least 2 years working with collections or customer service.

Education

• Minimum Education Required: High School some college preferred.

Competencies:

• Reconciliation & Analysis: Reconciling and analyzing financial information to inform decision-making in the organization.

• Technical Skills: Must be tech-savvy and able to navigate media sites, blogs, Microsoft Office Suite

• Analytical Thinking: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.

• Attention to Detail: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.

• Planning & Organizing: Reaching goals by making and following plans, setting, and sticking to priorities and allocating resources effectively.

Physical demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands.

• Employee must have the ability to see written documents, computer screens and to adjust focus.

If you are extremely detail oriented Collection Specialist, able to multitask and are looking to work in a fast-paced environment this position is for you! Apply online now for immediate consideration or call 210-696-8300. Requirements Accounting Software Systems, Accounts Receivable (AR), Billing Functions, Claim Administration, Collection Processes, Inbound Outbound Calls, Salesforce Platform, Salesforce Sales Cloud, SharePoint, Microsoft Office Suites, Credit Portfolio

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .