"Alerted.org

Description

We are looking for a detail-oriented Intake Coordinator to join a team in King of Prussia, Pennsylvania. This Contract to possible permanent position offers a blend of onsite and remote work, with the opportunity to grow into a Care Coordinator role. The ideal candidate will demonstrate exceptional customer service skills and empathy when interacting with families, while ensuring smooth intake processes.

Responsibilities:

• Manage intake processes to ensure efficient onboarding of new clients and families.

• Communicate effectively with families, addressing inquiries and providing necessary information with empathy and professionalism.

• Utilize software platforms such as Central Reach and Microsoft Office Suite to maintain accurate records and streamline operations.

• Collaborate with team members to deliver a seamless client experience in a fast-paced environment.

• Handle inbound calls to assist with scheduling, authorizations, and benefit inquiries.

• Process billing functions and claims administration with attention to detail.

• Coordinate care transitions and support families during the intake and onboarding phases.

• Maintain compliance with organizational standards and clearances.

• Participate in team meetings and contribute to process improvements.

• Ensure all intake documentation is completed accurately and timely.

Requirements • Minimum of 1 year of experience in a similar role, preferably within healthcare or customer service.

• Proficiency in using software tools such as CentralReach, Microsoft Office Suite, and intake platforms.

• Strong communication skills, both verbal and written, with an empathetic approach.

• Ability to handle inbound calls and manage scheduling, authorizations, and benefit functions efficiently.

• Familiarity with EHR systems and claim administration processes.

• Exceptional organizational skills and attention to detail.

• Team-oriented mindset with the ability to adapt to fast-paced environments.

• Availability to work onsite Monday through Thursday and remotely on Friday. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .