• Customer Service Representative

    Robert Half Office Team (Indianapolis, IN)


    Description We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract-to-Permanent position, you will play a vital role in assisting veterans by addressing their inquiries, processing membership renewals, and ensuring seamless data entry. This role requires strong communication skills and the ability to thrive in a high-volume call environment.

    Responsibilities:

    • Handle incoming calls with professionalism, addressing up to 150 inquiries per day during peak periods.

    • Assist veterans with membership renewals and provide clear, accurate answers to their questions.

    • Perform efficient and accurate data entry to document conversations and transactions.

    • Utilize Microsoft Word and Microsoft Excel to maintain and update records as needed.

    • Demonstrate excellent customer service skills to ensure client satisfaction and resolve concerns.

    • Follow established protocols and procedures to manage high call volumes effectively.

    • Collaborate with team members to ensure consistent service delivery.

    • Uphold confidentiality and accuracy in handling sensitive information. Requirements • Proven experience in customer service or call center environments.

    • Proficiency in Microsoft Word, Microsoft Excel, and basic office software.

    • Strong data entry skills, including numeric entry, with high accuracy.

    • Ability to manage high call volumes efficiently while maintaining quality service.

    • Excellent communication and interpersonal skills.

    • Strong organizational skills and attention to detail.

    • Ability to work independently and as part of a team.

    • Commitment to providing exceptional service to veterans. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .