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Business Services Analyst, Associate

Salary

$71,448.00 - $100,588.80 Annually

Location

Tacoma, WA

Job Type

Classified

Job Number

P0170-25A

Department

Public Works

Opening Date

06/05/2024

Closing Date

6/18/2025 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position Description

*** SPECIAL NOTE: This is a project position expected to end

December 31, 2027, unless extended. ***

The City of Tacoma's Public Works Department is seeking a full-time Business Services Analyst, Associate. This role involves providing entry level professional analysis related to business operations including accounting, budget, procurement, department program administration, quality assurance administration, and financial analysis.

The successful candidate will be joining the Project Delivery team of Public Works Engineering. For a glimpse into the Public Works Department and its staff please enjoy this video (https://www.youtube.com/watch?v=A13sxoWshhI) .

If the below list of personality traits sounds like you, then you are just the type of person we are looking for to join our team!

+ Proactive, driven, and motivated self-starter

+ Highly organized with exceptional multi-tasking abilities

+ Strong attention to detail, data, and deadlines

+ Strong written and interpersonal communication skills

+ Intrinsic drive for results and accountability

+ Outstanding people skills and professionalism

+ Solution-driven mindset with a process improvement focus

Essential Duties:

+ Conduct financial analysis; handle financial administration for projects, including construction projects.

+ Support project managers with compiling project documentation and developing solicitation and contract documents.

+ Contribute to efforts in collecting project support documents, organizing files, and preparing documentation for audits.

+ Research and analyze data to generate original reports.

+ Assist with procurement processes for the division, including review of proposals, bid specs, Request for Qualifications (RFQ), Request for Proposals (RFP), and Request for Bids (RFB)

+ Create and maintain spreadsheets; maintain databases, and reports from the same.

This role necessitates proficiency in project and data management, recognizing the significance of data in decision making. It involves supporting the development of strategic approaches for leadership review, adhering to City policies and procedures, Tacoma Municipal Code, and effectively collaborating with various social, cultural, and/or economic groups, in support of the diverse community we serve.

Applicants must demonstrate an understanding of cultural responsiveness, change management, government systems, data analysis, program development, research, best practices, and facilitation.

Qualifications

Minimum Education*

Bachelor's degree in public or business administration or directly related field

Minimum Experience*

1 year of professional experience in public or business administration or directly related field

Licensing, Certifications and Other Requirements

None

*Equivalency: 1 year of experience = 1 year of education

Desired Qualifications

Knowledge and skills in data software, including SAP, Ariba, PivotTables in Excel, Smartsheet, and Tableau.

Experience researching and analyzing policies, laws, rules, or regulations; data management and reporting, and/or business process analysis.

Knowledge & Skills

Analysis

Data management, analysis, reporting, and visualization. Use data and information in a clear and rational process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Gather, assemble, analyze and evaluate facts to draw logical conclusions, make proper recommendations and prepare clear, concise, and comprehensive written reports which require displaying and presenting statistical, graphical, and other reporting methods to audiences of varying technical sophistication.

Research

Effectively identify, collect, organize and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation using current software and techniques. Compile and maintain reports, records, and various other forms of pertinent information in an organized and professional manner.

Problem Solving

Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges. Employ expertise, credibility, and effective partnering to help customers and stakeholders identify, evaluate and resolve complex or sensitive issues, problems and service needs.

Communications Effectiveness

Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Prioritizes clear and accountable communication and listening skills to other staff, departments, and stakeholders.

Professionalism

Conduct all assignments in a professional and timely manner. Work with confidentiality and discretion. Maintain professional skills that apply to all aspects of field of assigned specialty through continued education and/or training. Model effective group behavior such as listening, discussing, negotiating, encouraging and motivating. Maintain current knowledge of industry by reading and interpreting applicable ordinances, rules, regulations, practices, policies and procedures.

Coordinating and Organizing

Effectively coordinate activities, services, and schedules to ensure smooth and efficient operations of work.

Technical Writing Skills

Prepare and publish reports, manuals, guidelines, and other forms of documentation effectively. Perform research, proofread writing, collaborate with others, and meet deadlines.

Selection Process & Supplemental Information

Apply

Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

This is a competitive selection process. Applicants who meet the minimum qualifications will have their responses to the Supplemental Questions # 6-10 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. DO NOT respond with see resume in lieu of answering these questions; this will result in a failing score. Applicants who pass the test will be placed on an Eligible List for potential interview and hiring consideration.

Applicants who are eligible for veterans scoring criteria (Veterans Preference) MUST attach a copy of their DD-214 member copy 4 (proof of military discharge form) at time of application to be eligible for review for Veteran's Preference points.

City of Tacoma Commitment to Diversity and Inclusion

Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Communication from the City of Tacoma:

We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.gov and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.

+ Yes

+ No

02

Do you have a bachelor's degree in public or business administration or directly related field? (Please note education and experience can be substituted on a year for year basis)

+ Yes

+ No

+ An equivalent combination of education and experience that provides a comparable level of 5 year's experience.

03

If you answered "An equivalent combination of education and experience" to Question #2 above, please describe more fully how your background provides an equivalent level (5 years) of education and experience combined.

04

Please select the option that best describes your experience as it related to accounting, budget, procurement, department program administration, quality assurance administration, and financial analysis.

+ Less than 1 year

+ 1 - 3 years

+ 3 - 5 years

+ 5 or more years

05

INSTRUCTIONS FOR THE EXPERIENCE AND TRAINING TEST: Questions #6-10 are the experience and training test that will be used to establish the eligibility list. These questions will be scored by subject matter experts who will not have access to your application materials, and will provide scores based solely upon your answers. You must describe when and where you received your experience and/or training and what work was performed. Your answers must stand on their own merit. Please DO NOT refer to your resume in lieu of answering these questions. Responses must not exceed 250 words.

Please indicate "Yes" that you have read and understand these instructions

+ Yes

+ No

06

Please describe your experience developing reports and making recommendations to improve performance, productivity, and/or efficiency.

07

Please describe in detail your experience with contract management systems (CMS), particularly ARIBA. If you don't have experience with a CMS, then describe what tools you use to manage the contract process manually, including how you keep track of key dates, obligations and compliance?

08

This position requires excellent verbal and written communication skills. Please describe your experience creating and developing training documents, guides, and presentations.

09

Please describe your experience with data management software, including SAP, MS Excel spreadsheets, Smartsheet, and Tableau

10

Please describe your experience and knowledge of performance management and monitoring systems and best practices.

11

One of the City's principles that guide us is Equity. In detail, describe your experience implementing your work on a project, program, or policy through an equity lens. If you have none, state N/A

12

Please tell us how you learned about this job opening. Select one.

+ Job Interest Card notification

+ Professional organization

+ Military organization

+ City of Tacoma employee

+ Online job board posting

+ Word of mouth

+ LinkedIn

+ Tacoma Training & Education Program (TTEP)

+ Indeed

+ Facebook

+ Instagram

+ Careers in Government

+ Government Jobs

+ Outreach Event

+ International Entertainment Buyers Association

+ International Association of Venue Managers

+ Teamwork Online

+ Venues Now

+ Venue Coalition

+ National Diversity Network

+ African American Job Network

+ Disability Job Network

+ Asian Job Network

+ Latino Job Network

+ Retirement Job Network

+ LGBT Job Network

+ Veteran Job Network

+ Other (see below)

13

Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

Required Question

Employer

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.cityoftacoma.org

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