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Senior Director Ridership Analysis and Modeling

Job ID: 11906

Business Unit: New York City Transit

Regular/Temporary: Regular

Department: Operations Planning

Date Posted: Jun 5, 2025

Description

Job Information:

Title: Senior Director Ridership Analysis and Modeling

First Date of Posting: 06 / 05 /2025

Last Date of Filing: Open till filled.

Authority: OA / TA

Department: Operations Planning

Unit: Customer Service and Operations Support

Reports to: Deputy Chief

Work Location: 2 Broadway, Manhattan

Hours of Work: Managerial

This is an internal post . Internal applicants only

Responsibilities

This position entails having a dynamic and forward-thinking person to lead a talented team focused on the automation of data collection across various transit applications, most notably, the automation of ridership on NYCT trains.

This role not only drives innovation through the integration of emerging technologies and data visualization tools (e.g., dashboards, reports, and analytics), but also plays a critical leadership role in overseeing two of the department’s internal leadership development programs.

Key Responsibilities:

+ Lead and manage a team responsible for modeling and automating the collection of ridership and other operational data.

+ Explore and implement new technologies to enhance ridership data efficiency, accuracy, and usability for internal analysis.

+ Develop and maintain data visualization tools such as dashboards to support planning and decision-making.

+ Direct and oversee two internal leadership programs, helping to mentor and shape future leaders within the Operations Planning Department.

+ Collaborate across departments to ensure seamless integration of data tools with broader agency goals.

Compensation

Salary range ($1 13,172 – 1 60,206 ) HAYO B/775

Education and Experience

Master’s degree in: Major Field of Study: Transportation Management, System Analysis, Economics Engineering, or a satisfactory equivalent – Other Urban Planning

and a senior level operations planner/ridership modeler or data analyst for a multi-modal transit agency, regional planning agency or consultant. 10 years of managerial experience developing and applying multi-modal travel demands models, conducting diverse and complex transportation planning assignments in rail and bus operations and service planning, long range planning

Desired Skills

+ Proven experience in data automation, data analytics, or related technology-driven fields.

+ Strong leadership and team management skills, with the ability to mentor and develop staff.

+ Familiarity with data visualization platforms (e.g., Tableau, Power BI) and analytics tools.

+ Demonstrated ability to lead programs and projects from concept to completion.

+ Knowledge of transit operations and planning is a plus.

+ Comprehensive knowledge of current and emerging transit data collection, planning, transportation modeling techniques and alternative analyses.

+ Ability to develop and manage a large and diverse staff.

+ Excellent written and verbal communication skills are required.

Selection Method

Based on evaluation of education, skills, experience, and interview.

Appointment may be at a comparable level to current level of selected candidate (if necessary)

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.