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Beacon Mobility Corp.

The Specialist, Process Optimization plays a key role in turning data into action. This role supports the optimization of core operational applications by analyzing performance trends, documenting frontline behaviors, and supporting structured improvement initiatives. The role is best suited for someone who thrives on digging into operational performance issues and influencing positive behavioral and process change.

We Care:

+ Engage with frontline staff and leaders to understand operational challenges firsthand

+ Document what’s working and what’s not with empathy and objectivity

+ Help regions improve outcomes by listening deeply and advising respectfully

We Collaborate:

+ Work with Operations, Deployment, and Training to ensure your findings are actionable and well-integrated

+ Partner with System Settings to distinguish behavior vs configuration issues

+ Share insights across the entire Program Management Office (PMO) team to close recurring performance gaps

We Do the Right Thing:

+ Leverage performance metrics (schedule vs actual, deadhead, and trip completion) to support operations with improving process performance

+ Use evidence—not assumptions—to assess challenges and guide decisions

+ Document findings clearly and propose practical solutions, not just abstract ideas

We Have Fun:

+ Celebrate wins—big and small—when a region reduces missed trips or improves routing efficiency

+ Be the go-to person for “what’s really happening” on the ground

+ Make continuous improvement approachable and fun through quick wins and field-friendly tools

And We Take Initiative:

+ Own improvement projects and see them through from analysis to implementation

+ Build dashboards, visuals, or guides that help others succeed faster

+ Constantly look for new patterns in performance data and raise ideas others haven’t yet noticed

+ Stay curious, persistent, and committed to making the implementation of processes/technologies more impactful for every user

Qualifications:

+ 7+ years of experience in operations, analytics, or process improvement

+ Working knowledge of performance metrics in student transportation or logistics

+ Strong Excel, reporting, and documentation skills

+ Able to work independently on assessments and as a collaborative partner in solutioning sessions

+ Advanced knowledge of continuous improvement methodologies (Lean, Six Sigma, Theory of Constraints, and/or TQM)

Salary:

+ $80,000 - $100,000 per year, depending on experience

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.