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Agent Development Administrator
- CRST (Birmingham, AL)
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Description
CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.
CRST’s Asset-Light Division is a fast-scaling, entrepreneurial unit within one of the nation’s leading transportation companies. We specialize in flatbed, dry van, and brokerage solutions, offering unmatched flexibility, speed, and service. Our model empowers employees to drive real impact—without the overhead of assets. We’re building a best-in-class team to expand our brokerage footprint in the Southeastern U.S. and deliver strategic growth in high-potential lanes and modes. If you're a freight hustler who thrives in a fast-paced, high-reward environment—this is for you.
**Job Summary:** Proactive and organized team player to support the heartbeat of our agent network. In this pivotal role, you’ll be at the center of operations—coordinating agent setups, managing third-party carrier requests, and generating key reports that drive informed decisions. You’ll play a crucial part in onboarding new agents, preparing contracts, and processing permit orders to ensure a smooth and seamless experience. Provide ongoing training and support to agents and internal teams, and help to optimize workflows across our platforms.
**Location:** Birmingham, AL
**Job Schedule:** Monday - Friday 7:00am - 4:00pm
Essential Duties and Responsibilities:
+ Support the daily functions of the agent network
+ Process orders for setting up new customers
+ Process carriers set up for 3rd party capacity insurance requests for customers/3rd party carriers
+ Setting up agents in operating systems
+ Setting up agents in 3rd party platforms for load tendering and load boards
+ Daily/weekly/monthly/yearly reporting of statistics for all agents
+ Assist in processing new applicants for the agent network fleet of trucks
+ Provide backup to permit ordering for the agent network including overweight/overlength/overheight shipments
+ Communicate to the agent network daily/weekly/monthly/yearly any new updates
+ Create new agent contracts for both parties to sign
+ Create new agent credentials and request access to all tools
+ Provide training to agents and employees and supply continued support
Ideal Experience and Skill Set:
+ Good Time Management
+ Operation and Control
+ Social Perceptiveness
+ Excellent Written and Verbal Communication
+ Critical Thinking
+ Monitoring, Coordination, and Instructing
Did You Know?
+ CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
+ We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.
+ CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country.
Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Qualifications
Education
Required
+ Associates or better
+ Bachelors or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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