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Box Office Shift Supervisor

JOB SUMMARY

Proctors Collaborative is the Capital District’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement and economic development initiatives throughout the region. We’re changing expectations about how the arts serve a community.

Our Box Office Shift Supervisor is an essential part of our patrons’ experience with Proctors, Capital Repertory Theatre, and Universal Preservation Hall. Proctors has standard hours and all venues are open prior to events. The shift supervisor needs to be able to work a flexible schedule, including evenings, weekends and some holidays and are required to travel to and work at all three venues, including Proctors in Schenectady, Capital Repertory Theatre in Albany, and Universal Preservation Hall in Saratoga Springs.

This position reports the Box Office Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Serve in a professional, front-line position with excellent customer service skills.

+ Demonstrate a genuine desire to accommodate patrons’ needs.

+ Provide patrons with accurate event and facility information.

+ Supervise and support customer service agent team members.

+ Assist with the selection and purchase of tickets.

+ Deliver high-quality, individualized customer service via face-to-face interactions, telephone, and email.

+ Work a flexible schedule, including evenings, weekends, and some holidays.

+ Carry out opening and closing procedures.

+ Coordinate daily CSA tasks and breaks.

+ Promote a positive and safe work environment.

+ Assist in deescalating customer service issues.

+ Work cohesively with all Proctors’ employees and collaborative partners.

+ Handle cash and cash out procedures.

+ Supervise staff for non-Broadway events not-involving settlement w/artist representatives.

+ Process special ticket requests.

+ With the direction of Box Office management, maintain and archive electronic & paper files and scanned tickets for audit purposes.

+ Support with reporting, scheduling, and follow up assignments as needed.

+ Other duties as assigned by the Box Office Manager or Assistant Box Office Manager.

POSITION QUALIFICATIONS:

+ Passion for working with a diverse workforce and patron base.

+ Strong phone and communication skills (both written and verbal).

+ Proficiency in standard computer skills and the ability to effectively learn database programs.

+ Ability to work in a fast-paced, high-volume environment.

+ Excellent time management, multi-tasking, and organizational skills.

+ Strong sense of self-motivation and initiative.

+ Team player who can work well with others, even in stressful environments.

+ Upbeat, friendly personality.

+ Professional demeanor and appearance.

+ Strong work ethic.

PREFERRED EXPERIENCE:

+ Previous experience in customer service or hospitality.

+ Supervisory experience.

+ Ability to handle cash and other payment methods responsibly and accurately.

Proctors Collaborative is committed to building a workplace that is both creative and progressive. To that end, we seek a broad spectrum of candidates including women, people of color, all cultural backgrounds and persons with disabilities. We celebrate individual differences, and we strive to treat everyone with fairness and respect.

Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age or any other characteristic protected by law.