• CWR-Customer Service Rep II

    Adecco US, Inc. (Orlando, FL)


    About the Role:

    Adecco is looking for a **Customer Service Representative II** who can interact professionally with clients, provide solutions, and ensure smooth operations from start to finish.

     

    In this role, you’ll be a vital part of a team that provides daily freight and logistics solutions for global customers. You'll communicate with drivers, business partners, and customers to ensure a seamless experience. If you're ready to make an impact and grow your career, we want to hear from you!

    What You’ll Do:

    + Assist customers and partners via phone and email with professionalism and empathy

    + Manage multiple tasks simultaneously, including note-taking while on client calls

    + Calmly handle customer complaints and resolve issues effectively

    + Monitor delivery route progress and ensure timely execution

    + Scan haul-away pods and verify necessary documentation

    + Process order changes or cancellations efficiently

    What You’ll Bring:

    Required:

    + Minimum **1 year of customer service experience** in a call center or similar environment

    + Strong multitasking and problem-solving skills

    + Proficiency in Microsoft Office (Word, Excel, Outlook)

    Preferred:

    + High school diploma or equivalent

    + Experience in logistics or transportation is a plus

    + Bilingual in English and Spanish

    + Excellent organizational skills

    + Ability to remain calm and professional under pressure

    + Strong drive to provide outstanding customer experiences

    + Open availability between 5:00am- 7:00pm (8hr shift)

     

    Why Join Us?

     

    + Competitive pay: **$17/hour**

    + Morning shift schedule

    + Fast-paced and supportive team environment

    + Opportunities for advancement and career growth

    + Join a company committed to innovation and customer satisfaction

     

    Apply Today!

     

    If you're driven, detail-oriented, and passionate about customer service, don’t miss this opportunity. Submit your application now and take the next step in your career journey.

     

    **Pay Details:** $17.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance