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RECEPTIONIST, FRONT DESK MONITOR - MARILLAC

Title (Proper) : Receptionist, Front Desk Monitor - Marillac

Program: Marillac Family Shelter – Homeless Services

Type: Full-time/ Non-Exempt

Pay Range: $18.91 – $23.11 (hourly)

Schedule: Monday - Friday, 8:00am – 4:00pm w/ flexibility as needed

Job Ref. #: 0509

Our Mission

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

Our Vision

St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region.

If you would like to learn more about us, please visit our website at: www.st-cath.org

Position Overview

The Receptionist, Front Desk Monitor assists the Assistant Director with a wide variety of administrative tasks related to the effective management of daily operations of the Marillac Homeless Shelter. These tasks include, but are not limited to, supply inventory monitoring/ordering/stocking, as well as maintaining records of clients and performing daily census. Interacting with a broad range of culturally diverse and an economically disadvantaged population is an integral component of the position. Therefore, it is important for the individual in this role to have excellent communication skills and the ability to exhibit empathy for those in need. Duties also include assist in maintaining a respectful, supportive, caring and family-like atmosphere for all residents of the facility and fellow staff members.

Experience & Requirements

+ Ability to work: Monday - Friday, 8:00am – 4:00pm w/ flexibility as needed.

+ High School diploma / GED Equivalent, required; College preferred.

+ A current Clean and Valid New York State Driver’s License (actively licensed at least one year) - is required *

+ Ability to work with clients with mental health issues, substance abuse and developmental disabilities.

+ Previous experience working in a human services agency is a plus!

+ Proficiency in computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.), and use secure Internet practices.

+ Excellent clerical, organization, and time planning skills.

+ Ability to relate to a culturally diverse resident population.

+ Ability to type well and operate software necessary for preparing reports.

+ Previous experience working in a human services agency is a plus!

+ Ability to react quickly to aide in conflict resolution.

+ Strong interpersonal skills, and the ability to build strong working relationships with regulatory bodies.

+ Ability to show flexibility in planning for future programming and to take direction well.

+ Ability to function well in a high-paced and, at times, stressful environment.

+ Ability to handle sensitive data with strict confidentiality.

+ Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.

+ Outstanding communication and interpersonal skills; and exhibit empathy for those in need.

+ Demonstrated patience, flexibility and adaptability.

+ Must be willing and able to work in close proximity with the clients we serve.

+ Ability to complete pre-employment background check requirements, including fingerprinting.

*Staff in driving positions must be able to meet the agency’s minimum requirements of our insurance policy for authorized drivers including, but not limited to, the minimum age of 21 at time of hire; with the ability to maintain insurability throughout employment.

Essential Duties & Responsibilities

+ Establish and maintain professional working relationships with staff members, service providers, community resource people, and residents according to all agency procedures, policies, and practices.

+ Monitor the ordering of supplies necessary to operate the shelter effectively. This includes, but is not limited to: office supplies, household items, regional food bank, and first aid supplies.

+ Ensure that all record keeping requirements are being done accurately and in a timely manner. This includes archiving discharged resident files.

+ Manage multi-line telephone and the reception desk.

+ Provide typing, word processing and document filing for our Homeless Family Program.

+ Maintain program records (i.e. daily census, pantry requests, school transportation) and generate reports/summaries.

+ Ensure a safe, secure, healthy environment by reporting situations which need attention and provide follow-up as needed.

+ Intervene in crisis situations and assist in conflict resolution as needed by providing mediation and facilitating communication.

+ Communicate any program issues and concerns to the Assistant Director.

+ Perform other duties that may be assigned by the Assistant Director.

What We Offer You*

+ Competitive Pay with an Excellent Benefits Package

+ Health Insurance options: Medical, Dental and Vision

+ $600 Well-being Reimbursement Benefit

+ Generous Combined Leave Time (CLT) and Paid Holidays!

+ $500 Employee Referral Bonus

+ We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program

+ Pension Plan with Generous Agency Contribution

+ 403b Retirement Savings Plan

+ Life Insurance – Automatic Benefit at no cost to employee

+ Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate

+ Tuition Reimbursement* & Travel/ Mileage Reimbursement

+ Professional Development & Career Growth Opportunities

+ The Comfort of a Business Casual Environment

+ Our Commitment to Collaboratively Embrace Mindfulness, Relevance, Respect and Solidarity.

*To qualify, certain conditions may apply

About Us

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

If you would like to learn more about our programs, please visit our website at: www.st-cath.org

EEO Statement

St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

Background Check

We are required to run a thorough and complete background check on All Candidates being considered for any position within our agency. Whether you are going to be a Permanent Employee, work with us through a staffing agency as a Temp, completing an Internship or perhaps you will be Volunteering with us. The background check includes Criminal Background Check (CBC) fingerprinting for the NYS Justice Center (NYS-JC) under the Office of Children and Family Services (OCFS). Some positions require additional fingerprinting under the Office of Mental Health (OMH) and/or the Department of Health (DOH). All candidates must successfully clear the background check process, following NYS-DOJ requirements. We pay for all our background checks !

For more details about this position, click on the link below to download the full job description!