• Business Analyst ETS

    System One (Ashburn, VA)


    Job Title: ADO Business Analyst

     

    Hybrid: 2-3 days onsite each week

     

    Pay Rate: Open to Both C2C and W2 options

     

    Position Type: Multiyear Contract

    Description: ADO skills:

    • Azure DevOps (ADO) Wiki Management

    o Own and maintain the team’s ADO Wiki, ensuring documentation is accurate, up-to-date, and reflects the latest processes and initiatives.

    • SharePoint Coordination

    o Create and manage SharePoint pages for the architecture team and align content with ADO Wiki for consistency and transparency.

    • Process Documentation

    o Regularly update and refine team processes within ADO Wiki based on changes in practices.

    • Backlog Management

    o Maintain the team’s ADO backlog, assist architects with work item creation, categorization, and progress tracking.

    • Executive Delivery Metrics Dashboard Integration

    o Support the integration of the ADO backlog with the executive delivery metrics dashboard for any new core services within the team.

    o Act as the primary point of contact (Branch lead) for cross-team collaboration and lead across all the groups within TSA to ensure successful and seamless integration of ADO backlogs into the Exec Dashboard.

    • Data Compliance Monitoring

    o Oversee the data integrity within the executive delivery metrics dashboard to ensure work items are appropriately created and maintained.

    • SLA Compliance

    o Track the lifecycle of work items to ensure timely opening and closure in accordance with defined SLAs.

    • Demand Intake Alignment

    o Ensure consistency and synchronization between ServiceNow demand intake tasks and ADO work items.

     

    Quarterly Metrics: Gather info from (Service Now and ADO) various sources combined create diagram in PPT

     

    SharePoint knowledge – to update team pages and correct links and presentation

     

    The Business Analyst evaluates overall performance, identifies areas for improvement, leveraging digital analytics to optimize business systems and processes and creates strategies to help the business become more efficient.

     

    1. Strong business analysis and requirements gathering skills

    2. Knowledge of business process modeling and system integration

     

    System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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    Ref: #850-Rockville (ALTA IT)

     

    System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.