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Customer Fulfillment Director/HYBRID
- MSC Industrial Supply Co. (Fernley, NV)
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BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID :** **18453
**Employment Type :** Full Time
**Job Category :** Operations / Warehouse / Distribution
**Work Location :** Reno, NV (Whse)
DUTIES and RESPONSIBILITIES:
+ Provides leadership, direction, and motivation to the management team to successfully and effectively work to accomplish operational goals and to ensure optimum performance of the CFC .
+ Directs managers, line supervisors, and associates in the performance of the day-to-day operations of the customer fulfillment center.
+ Delegates responsibilities between department managers to achieve optimal operating results and continuous improvement.
+ Develops the CFC budget, ensures adherence to the budget, and takes corrective action as required.-Strives for cost per line improvements in all operations with a focus on productivity gains and error reduction.
+ Monitors warehouse performance towards corporate goals.-Analyzes results and initiates appropriate action to achieve goals.
+ Develops cross-functional relationships external to the customer fulfillment center to achieve goals and identify improvement opportunities.
+ Directs efforts to improve profitability through cost reduction, cost avoidance, and process improvement/loss prevention.
+ Develops and delivers presentations to executive management.
+ Directs regular staff meetings to ensure communication of strategy and resolution of issues.
+ Manages significant cross-functional projects to ensure goals and timeline are met.
+ Manages CFC inventory and ensures that all checks and balances are in place and operational to ensure inventory integrity/loss prevention.
+ Shares best practices-with other CFCs.
+ Performs all duties inherent in the role of MSC manager as defined by the MSC Code of Conduct including hiring, termination, review, and development of associates.
+ Develops, implements and fosters the Safety Culture alongside the Global Safety department through direct input and resource management.
+ Drives the MSC Culture in the customer fulfillment center and throughout the company to ensure unity of purpose and fulfillment of MSC?s mission.
+ In order to meet customer service requirements, associates can be temporarily re-assigned to other warehouse functions.
+ Participates in special projects and performs additional duties as required.
EDUCATION and EXPERIENCE:
+ Bachelors Degree in Business or the equivalent and a minimum of five years experience in customer fulfillment/distribution center management including direct management of staff required.
SKILLS:
+ Excellent leadership, analytical, mathematical, computer, and organizational skills required.
+ Strong customer fulfillment, warehousing, and materials handling background required.
+ Knowledge of budgeting and staffing analysis required.
+ Excellent oral and written communications skills required.
PHYSICAL REQUIREMENTS:
+ Bending to lift items from the floor and racks required.
+ Lifting items between 25 and 50 pounds required.
+ Ability to operate at heights up to 50 feet required.
+ Ability to stand for prolonged periods of time required.
MISCELLANEOUS:
+ Position may require a valid states drivers license.
Compensation starting at $127750 - $180600 depending on experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidates relevant experience, education requirements and peer pay equity.-The Company reserves the right to modify the range as market conditions change.
\#LI-Hybrid
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WHY MSC?
People. Collaboration. Insight. That s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
OUR COMMITMENT TO YOU
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits (https://jobs.mscdirect.com/content/Benefits/?locale=en\_US) .
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.
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EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
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