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Job Title: Quality Assurance Associate

Job Description

As a Quality Assurance Associate, you will work under general supervision to review and investigate medical device complaints, maintaining quality documents to ensure compliance with various regulatory agencies. You will coordinate the resolution of complaints and ensure timely investigations are performed. Your role involves problem-solving recurring, routine situations and referring more complicated situations to high-level personnel.

Responsibilities

+ Review and investigate medical device complaints.

+ Maintain quality documents to ensure regulatory compliance.

+ Coordinate resolution of complaints and ensure timely investigations.

+ Assess product experiences and complaints from customers, representatives, and the tech support team.

+ Escalate reportable complaints to the appropriate department.

+ Manage inbox shared by the group, coordinating daily assignments and researching devices.

+ Perform repetitive processes and data entry tasks.

Essential Skills

+ Proficiency in biology and medical terminology.

+ Strong attention to detail and organizational skills.

+ Knowledge of global regulations for medical devices.

+ Proficiency in MS Office, especially Excel and email.

+ Experience with EPIC complaint handling software.

+ Excellent oral and written communication skills.

+ Ability to work both independently and collaboratively.

Additional Skills & Qualifications

+ 4-year degree in a scientific field preferred (biology, biomedical, clinical).

+ English or Communications degrees are also acceptable.

+ Certification training and experience in data mining and shadowing.

+ Previous experience in a corporate environment.

Work Environment

This is a desk role, with flexibility for remote work one day a week after training. The position is primarily onsite, with a team of seven supporting the heart failure business unit. The team is split between Minnetonka and St. Paul. The work environment encourages collaboration, decision-making, and adaptability to changing priorities.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minnetonka,MN.

Application Deadline

This position is anticipated to close on Jun 19, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.