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Do you have a passion for helping others and a knack for organization? The Evaluation & Treatment Center is seeking a Patient Service Representative to support our front desk operations and provide a welcoming, efficient, and compassionate experience for every patient.

Learn more about the program here: https://www.olvhs.org/etc

Benefits & Perks:

+ Paid Holidays

+ Additional Paid Time Off (PTO)

+ Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program (click here to learn more: https://studentaid.gov/manage-loans/forgiveness-cancellation)

+ Casual dress code

+ Health, dental & vision insurance options

+ Free dental insurance

+ Paid Employer sponsored life insurance.

+ Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance

+ Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes

+ Up to $180 annual gym reimbursement

+ Take advantage of our Dental & Outpatient Mental Health services while working

+ Employee referral program

Additional Information:

+ Schedule: MTWThF 8a-4p

+ Hourly Rate based on relevant years of experience

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FULL JOB DESCRIPTION

Responsible to: Healthcare Administrator

Job Summary:

The Baker Victory Healthcare Center provides high quality care to our patients. The Patient Service Representative will perform front desk responsibilities related to the check-in, check-out, insurance verification, scheduling of patients, and preparing the office for next day’s patients.

Essential Job Duties:

- Maintains a neat and orderly work environment, answering phones, scheduling and confirming appointments, collect appropriate demographic and insurance information from patient or representative; demonstrates friendly, courteous attitude in all communications.

-Using the availability provided by Evaluation and Assessment Specialists, schedules staff to conduct evaluations/assessments.

-Performs administrative duties such as copying correspondence, insurance cards, preparing mailings and the collection and distribution of mail and messages.

-Ensures accurate data entry.

-Managing patient insurance verifications utilizing other 3rd party payer portals verification systems.

-Operating computer using practice management software, internet and other vendor related programs.

-Check patients in and out.

-Runs daily reports consistent with the needs of the center

-Verifies and analyzes insurance plans, benefits, coverage and updates insurance master in software. Communicates appropriate and relevant information to Healthcare Center team.

-Reviews patient accounts and evaluates balances owed; negotiates payment terms collecting outstanding balances prior to next scheduled visit/treatment

-Requests, verifies, and scans prior authorizations/referrals

-Stays abreast of plan coverage changes educating team members

-Coordinates scheduling efforts with department professionals

-Provides follow up notification to patient on approval or denial of coverage; schedules approved procedures

-Post payments and denials

-Utilizes denial reports to assess root causes of claim denials monitor denials for frequency, eligibility, clinical; takes necessary action to correct denial and allow for resubmission. and shares findings with all department stakeholders

-Monitors specific frequency denials and keeps practice leadership informed

-Serves as a Liaison between patient, healthcare professional, and financial team

-Maintains accurate and timely review of clinical documentation against posted charges; engages provider to mitigate documentation and coding errors

-Reconciles daily schedules and charges

-Creates electronic claim for submission to 3rd party payors

-Generates daily reports documenting the history of the daily department clinical documentation activities

-Any other duty as assigned by your Supervisor.

Skills:

• Customer skills

• Communication skills

• Computer skills

Minimum Education Required:

High School Diploma (Associate’s Degree preferred)

Minimum Experience Required:

1-2 years of administrative experience, medical office experience preferred

License/Registration/ Certifications Required:

NYS Driver’s License

Training Requirements:

+ OLVHS' New Hire Orientation

Physical Requirements:

•Strength: Sufficient to assist with lifting and transferring a patient, and perform CPR

•Mobility: Sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas.

•Hearing: Sufficient to hear through the stethoscope to discriminate sounds; to hear cries for help; to hear alarms on equipment and emergency signals; and various overhead pages.

•Vision: Sufficient to make physical assessments of patients and equipment.

Job Details

Pay Type Hourly

Employment Indicator Full Time

Education Level High School

Hiring Min Rate 18 USD

Hiring Max Rate 23 USD