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Description

The Referral Coordinator is responsible for managing and expediting patient referrals to ensure timely access to care. This role supports the coordination of services between patients, providers, and external specialists, while maintaining high standards of customer service and compliance with healthcare regulations.

Responsibilities/Essential Functions (other duties as assigned):

Promptly answer incoming calls, greet callers, and provide assistance or route calls appropriately.

Serve as the primary operator for inbound and outbound calls, ensuring patients are transferred or referred to the correct department.

Schedule and reschedule appointments based on referral needs and patient availability.

Collect and verify patient demographic and insurance information.

Pre-screen patients for eligibility in special funded programs and financial assistance.

Track and document all referral requests in the EMR or referral tracking system.

Follow up on outstanding provider reports and ensure timely receipt of documentation.

Collaborate with providers, nursing staff, and front desk teams to support patient flow and care coordination.

Maintain confidentiality and adhere to HIPAA and organizational policies.

Additional Skills & Qualifications

Minimum 3-4 years of experience in a referral coordinator/healthcare insurance role.

Proficiency in EMR systems - EPIC - and Microsoft Office Suite.

Strong communication and interpersonal skills.

Ability to multitask and manage time effectively in a fast-paced setting.

Knowledge of medical terminology and insurance verification processes.

Bilingual (English/Spanish)

Familiarity with referral authorization workflows and payer requirements.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fresno,CA.

Application Deadline

This position is anticipated to close on Jun 19, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.