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Description

This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment. This position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.

Primary Objectives

• Provide members with a personalized creative experience

• Work intimately with members and coordinate the entire lifecycle of their projects

• Provide stellar customer satisfaction at all times

• Partnering with Publishing teams to ensure that members are enrolled in the proper service package

• Working internally with other departments to ensure that a quality product is delivered on time

• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur

• Meeting all performance and quality metrics

• Initiating process improvement projects within the department and driving them through to completion

Requirements:

Basic Qualifications

•+2 years of customer service experience

• Experience working with high-volume processes

• Working knowledge of Microsoft Office Applications

• Ability to work weekends and overtime as required

Preferred Qualifications

• Bachelor's degree preferred

• Aptitude to quickly learn new systems and software

• Ability to multi-task & prioritize, with strong organizational and

follow-up skills

• Excellent oral and written communication skills

Pay and Benefits

The pay range for this position is $37.00 - $42.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle,WA.

Application Deadline

This position is anticipated to close on Jun 10, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.