• Desktop Support Analyst

    TEKsystems (Westerville, OH)


    Desktop Support Technician

    About the Position:

    TEKsystems is seeking an experienced Desktop Support Technician for one of our clients based out of Westerville, OH. The Desktop Support Technician is responsible for providing technical assistance to computer users, diagnosing and resolving hardware and software issues, installing applications, managing user accounts, and troubleshooting problems related to desktop computers and peripherals. The technician will serve as the first point of contact for users via the organization's help desk system.

    Responsibilities:

    + Identify and resolve technical issues related to hardware, software, operating systems, network connectivity, and peripherals.

    + Diagnose and fix network problems such as connectivity issues, configuration errors, and access conflicts.

    + Install and update applications, drivers, and operating systems on workstations.

    + Manage user accounts, access permissions, and password resets.

    + Address hardware failures, including troubleshooting memory, storage devices, peripherals, and display issues.

    + Enforce security policies on workstations, including access control and software updates.

    + Track and prioritize user-reported issues within the ticketing system.

    + Provide basic user training on new applications and system features.

    + Collaborate with department staff to ensure proper functionality and resolve concerns.

    + Collect and report data related to IT support requests and system performance.

    Required Skills and Qualifications:

    + Proven experience in desktop support or a similar technical role.

    + Strong troubleshooting abilities for network and workstation-related issues.

    + Experience in an enterprise or corporate IT environment.

    + Industry-standard certification or equivalent work experience (e.g., CompTIA A+).

    + In-depth knowledge of Windows operating systems and system imaging processes.

    + Excellent problem-solving skills with a proactive approach.

    + Strong communication and interpersonal skills to assist users effectively.

    + Ability to work independently as well as part of a team.

    + Attention to detail and strong organizational abilities.

    + Familiarity with IT security policies and compliance standards is a plus.

    Experience Level:

    Intermediate

    Pay and Benefits

    The pay range for this position is $22.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Westerville,OH.

     

    Application Deadline

     

    This position is anticipated to close on Jun 19, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.