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Description

The Application Analyst Cloud position, for the Customer Experience (CX) workstream, is responsible for providing development of the technical requirements and support to the Oracle Sales Cloud enterprise application across all operating companies. Position responsibilities include all aspects of production support, solution delivery, and managing customer relationships.  The position will work with a variety of organizations which will require excellent interpersonal, communication, customer service, time management, planning, and organizational skills. Strong analysis and problem-solving skills are critical. In addition, this position is responsible for the strategy, roadmap, planning, architecture, development and sustainment of applications, integrations, and business processes, in support of multiple business units using the Oracle CX enterprise platforms. This position will work with Business Stakeholders, Developers, Analysts and other Architects to design, build, and maintain sales and marketing platforms/programs required to support business processes and business applications and integrations. In addition, this position will lead and coordinate technical development activities for integrations.

The successful candidate is expected to be highly knowledgeable and experienced with modern data and integration architecture – including cloud solutions and agile implementation deployment. The position requires the skills and experience necessary to coordinate and direct developers and other resources in day-to-day operations to achieve the desired work efforts. The successful candidate will participate and provide technical expertise in all states of a data solution life cycle.

The position responsibilities will focus on deployment, enhancement, and ongoing support for Oracle Sales Cloud. The successful candidate will have demonstrated experience with CRM and/or application platform and/or the aptitude to quickly obtain necessary knowledge and skills to be effective.

JOB RESPONSIBILITIES

• Develop, adapt and carry out product implementation plan from start to finish, supporting and championing the vision desired for the completed product.

• Create, build, and maintain strong relationships with critical business partners. Work closely with operating company business units to ensure both common and specific business rules are identified and integrated into product design and development.

• Work directly with agile product and development teams during design and development to ensure product is meeting specifications.

• Work directly with agile product team to ensure the user experience and interface is considered and implemented during design and build and the integrity of the vision of the product is maintained and enhanced throughout.

• Make daily decisions on design and development ensuring efficiency and quality are maintained, while also meeting business rule requirements and focusing on exceptional user experience.

• Work with the agile development team to ensure appropriate tests are completed during the development process and that issues are quickly remediated to minimize defects during the user acceptance testing by the operating companies.

• Manage business expectations, bring issues to business’ attention proactively; offer solutions. Ensure and assist in achieving and meeting deadlines and schedules.

• Be a primary resource for the business and portfolio teams throughout User Acceptance testing, reporting and remediation.

• Communicate effectively and in a timely manner with business partners, CX team members, leadership, and other key stakeholders.

• Displays Our Values and champions an inclusive and diverse team culture

Skills

Oracle Sales Cloud, salesforce crm, root cause analysis, requirements analysis, product management, java, agile, debug

Top Skills Details

Oracle Sales Cloud,salesforce crm,root cause analysis,requirements analysis,product management

Additional Skills & Qualifications

• Utility Experience preferred

• Cloud Platform Certifications in CX Sales, Marketing, Service, OIC and/or CDM preferred

• Strong attention to detail with the ability to clearly communicate complex issues across various stakeholder groups and teams

• Ability to create, build, and maintain relationships across cross-functional working teams and collaborate with all levels of management, vendors, and other internal and external groups

• Experience with development projects leveraging agile development methodologies preferred.

• Experience with or foundational understanding of Java application development to support troubleshooting and solution design

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $65.00 - $80.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Atlanta,GA.

Application Deadline

This position is anticipated to close on Jun 11, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.