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Posting Details

Position Information

Position Title Faculty or Staff Ombuds - Missouri State University

Work Location Springfield Campus

Department The Office of the President

HR Home Department 010100 PRESIDENT'S OFFICE

Pay Grade Unclassified

Proposed Salary Annual stipend

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Position only available to current, regular, full-time Missouri State University employees? Yes

Appointment Type Full Time Regular

Exempt/Non-Exempt Exempt

General Function

The Faculty or Staff Ombuds serves as a neutral, confidential, and informal resource for Missouri State University faculty or staff, providing a safe space to discuss concerns, explore options, and resolve conflicts. The Ombuds promotes fairness, equity, and civil discourse while helping individuals navigate university systems and policies. This role is part-time (10 hours per week) in addition to the employee’s primary responsibilities and is appointed for a three-year term with an annual stipend.

Description of Primary Duties

This is an internal posting for the consideration of full time University employees only.

The Faculty or Staff Ombuds serves as a neutral, confidential, and informal resource for Missouri State University faculty or staff, providing a safe space to discuss concerns, explore options, and resolve conflicts. The Ombuds promotes fairness, equity, and civil discourse while helping individuals navigate university systems and policies. This role is part-time (10 hours per week) in addition to the employee’s primary responsibilities and is appointed for a three-year term with an annual stipend.

1. Serve as a neutral, confidential, and informal resource for faculty, staff or students seeking guidance on university-related concerns.

2. Listens actively, clarify concerns, and help individuals explore available options and resources.

3. Explains relevant university policies, procedures, and available formal channels.

4. Coaches individuals in addressing and managing workplace or academic issues independently.

5. Conducts informal fact-finding and shuttle diplomacy between parties to facilitate resolution.

6. Provides referrals to appropriate university offices for formal complaints or procedures.

7. Identifies trends or systemic issues and make non-identifiable recommendations to improve institutional policies and practices.

8. Maintains the confidentiality of all communications except in cases required by law or authorized by the individual.

9. Adheres to the principles of the International Ombuds Association: confidentiality, neutrality, independence, and informality.

10. Participates in initial and ongoing professional training through the International Ombuds Association and internal university offices.

11. Provides an annual report of de-identified trends and activities to the Office of the President.

12. Promotes a culture of respect, understanding, and collaboration within the university community.

13. Upholds the integrity and independence of the Ombuds Office.

14. Maintains accurate and secure records of Ombuds activities in accordance with best practices.

15. Collaborates with other university offices as appropriate while maintaining confidentiality.

16. Supports the development and visibility of the Ombuds Office across campus.

Minimum Acceptable Qualifications

Education: A bachelor’s degree is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: Faculty or Staff Ombuds must be a full-time exempt employee of Missouri State University.

Skills: Must have strong interpersonal, problem-solving, and communication skills as well as the ability to maintain neutrality and confidentiality in all situations and high ethical standards and sound judgment.

Other: Supervisor approval must be obtained to ensure Ombuds duties do not interfere with primary responsibilities. Position is a three-year non-renewing term, contingent upon acceptable job performance.

Additional Qualifications

Link to Job Description

Open Date 05/29/2025

Close Date (If Close Date is blank then the posting is considered open until filled)

Special Instructions to Applicants

This is an internal posting for the consideration of full time University employees only.

Please submit a document in Other Documents-1 from your current supervisor indicating their approval and support for your consideration of this position.

This role is part-time (10 hours per week) in addition to the employee’s primary responsibilities and is appointed for a three-year term with an annual stipend.

The first date of consideration is June 5, 2025. Applications will be accepted until position is filled.

Equal Opportunity Statement

Non-Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-4252.

Background Check Statement

Employment will require a criminal background check at University expense.

Posting Detail

Posting Number 20250120FTS

Quicklink for Posting https://jobs.missouristate.edu/postings/82034

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ How did you hear about this vacancy?

+ Indeed

+ Linkedin

+ Missouri State University Website

+ Google

+ Employee Referral

+ Job Alerts

+ HigherEdJobs.com

+ Personal Contacts / Networking

+ Job Board (CareerBuilder.com, Monster, etc.)

+ Other

+ Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.

(Open Ended Question)

+ Are you a current full-time regular Missouri State University employee?

+ Yes, I am a current full-time faculty/staff University employee.

+ No, I am not currently employed by the University.

+ No, I am a current per course faculty member.

+ No, I am a current part-time staff University employee.

+ No, I am a current University graduate assistant or teaching assistant.

+ No, I am a current student University employee.

Applicant Documents

Required Documents

+ Cover Letter

+ Other Documents -1

Optional Documents