"Alerted.org

Job Summary:

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Functions:

• Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.

• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.

• Refer unresolved customer grievances to designated departments for further investigation

• Solicit sales of new or additional services or products.

• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.

• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

• Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

• Other tasks as assigned by the Guest Services Manager.

This position starts at $14.00 per hour

Qualifications:

• High School Diploma or equivalent

• At least 2 years in Customer Service and communications suggested

• Strong strategic thinking and creative problem-solving skills

• Excellent verbal, written and interpersonal communication skills

• Acute sense of judgment, tact and diplomacy

• A strong-sense of teamwork and ability to execute programs

• Excellent verbal and written communication skills

• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting