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Access Peer

Finger Lakes Area, NY (Onsite) Full-Time

Job Details

Job Title:Access Peer

Employment Type:Full-Time, Onsite

Job Summary:

The Access Peer plays a crucial role in coordinating admissions, client tracking, and providing telephonic crisis support services for FLACRA’s Residential and COTI programs. This position ensures seamless communication with clients, referral sources, and internal staff while supporting client engagement and admissions. Candidates must have strong typing skills, administrative experience, and the ability to obtain Peer Certification within six months of hire.

Must-Have Qualifications & Skills:

+ High school diploma or equivalent

+ At least one year of administrative experience

+ Typing speed of at least 55 words per minute

+ Proficiency with Microsoft Word and Excel

+ Ability to acquire Peer Certification within six months of hire

+ Valid NYS Driver’s License (if applicable for agency needs)

+ Strong verbal and written communication skills

+ Ability to multitask and remain calm during crisis situations

Nice-to-Have Qualifications:

+ Experience and/or training in behavioral health, substance use treatment, or client care

+ Prior experience providing telephonic crisis support or client outreach

+ Experience coordinating intake, referrals, or residential placements

Skills & Experience:

+ Ability to work cooperatively with culturally diverse clients, staff, and community providers

+ Strong multitasking, time management, and problem-solving abilities

+ Ability to exercise professionalism during behavioral health crises

+ Highly organized with strong communication and documentation skills

+ Proficient in using electronic communication systems, spreadsheets, and data entry tools

Job Requirements:

Key Responsibilities:

Crisis Support & Client Engagement

+ Provide telephonic crisis support and engagement services to individuals accessing FLACRA programs

+ Maintain regular communication with clients placed on waitlists in accordance with COTI policies

+ Follow up with referral sources to ensure complete and accurate documentation

Admissions & Placement Coordination

+ Screen referrals for Residential Services and coordinate assessments with Access Counselors

+ Manage bed availability, placements, and waitlists, ensuring real-time accuracy

+ Complete data entry for the Bed Availability System and maintain up-to-date coordination boards

Administrative Support

+ Assist in organizing meetings, trainings, and agency events

+ Maintain and distribute updated informational listings and reports

+ Perform routine data gathering, administrative functions, and other assigned duties

Team Collaboration

+ Demonstrate flexibility, teamwork, and professionalism when interacting with coworkers, supervisors, and clients

+ Participate in general staff meetings, in-service trainings, and supervision sessions

Additional Responsibilities

+ Stay current with Narcan training and other agency-required certifications

+ Handle additional duties as assigned to support Access Team operations

About Us:

Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region. Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services. We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.

At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect. We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.

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Job Snapshot

Employee Type Full-Time

Location Finger Lakes Area, NY (Onsite)

Job Type Health Care, Nonprofit - Social Services

Experience Not Specified

Date Posted 06/05/2025