"Alerted.org

Technical Training & Support Specialist

Location:

Strongsville, US, 44149

Job Requisition ID: 33724

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

**Position Goal:** The Technical Training Specialist is integral to our mission to enhance technical proficiency among mechanics and customers. This role is designed to:

+ Develop and deliver technical content, including videos, Technical Service Bulletins (TSB), and posts.

+ Facilitate individual and group training sessions for customers.

+ Support warranty claims and project initiatives either locally or as defined by headquarters.

+ Report on monthly technical services KPIs for the sub-region.

+ Enhance traffic and engagement with REPXPERT.

+ Foster collaboration and trust with local shops and technicians.

+ Assist the call center with escalated calls and additional training.

Key Responsibilities:

+ Generate educational materials for mechanics, including videos and posts.

+ Conduct individual and group training sessions for customers.

+ Provide on-site and remote technical support to clients.

+ Assess and evaluate warranty claims and coordinate resolutions.

+ Support projects defined locally or by HQ.

+ Track and report monthly tech services KPIs.

+ Create synergies and collaborate with other regions.

+ Assist the call center with escalated calls and training.

Your Qualifications

+ Associate or bachelor’s degree in automotive technology, Engineering, or related field.

+ ASE Certifications required; Master Mechanic ASE certification is a plus.

+ Previous experience in the automotive aftermarket industry is advantageous.

+ Strong interpersonal, communication, and presentation skills.

+ Team-oriented with excellent customer service and pressure handling abilities.

+ Demonstrates creativity, perseverance, commitment, and goal orientation.

+ Proficiency in MS Office (Advanced) and SAP (Basic).

+ External applicants must be authorized to work in the US without employment VISA or other sponsor

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

www.schaeffler.com/careers

Your contact

Schaeffler Vehicle Lifetime Solutions USA LLC

Daniel Cable

+1-248--

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords: Sales Management;

**Nearest Major Market:** Cleveland

**Job Segment:** Technical Support, Call Center, Field Service, SAP, Technology, Customer Service, Automotive, Manufacturing