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Retail Sales & Engagement Associate (Part-Time)

The pay for this position is $17 per hour.

Overview:

As a Retail Sales Associate, you'll play a vital role in creating an inviting and inspiring experience for every Wayfair customer. You will actively approach and support customers throughout their journey, from answering product inquiries and processing orders or returns to resolving issues with empathy and efficiency. With a passion for sales and customer experience, this person will excel at actively boosting sales, building personalized connections, and fostering customer loyalty. The ideal candidate thrives in a heavily proactive sales environment, collaborating with leadership to implement continuous improvement initiatives, ensuring every interaction reflects Wayfair's commitment to retail excellence.

What Does a Retail Sales Associate Do?

+ Engage and Connect with Customers: Build meaningful relationships by asking thoughtful questions to understand customers' needs and style, guiding them toward the best purchase options for their homes.

+ Demonstrates Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communications and planning whenever possible.

+ Always Be Selling (ABS): You will actively see each customer as a new opportunity to build rapport while making new sales, big and small. Educate customers on purchasing options, including our POS systems, online platforms, the Wayfair app, or quotes, ensuring a seamless buying experience.

+ Provide Product Expertise: Leverage your growing knowledge of Wayfair's products and services to provide tailored recommendations both in-store and online through our endless aisle and store applications.

+ Support Operational Excellence: Assist with store processes such as carry-outs, in-store pickups, cancellations, cart retrieval, product processing, and maintaining a clean, organized environment.

+ Adapt to a Fast-Paced Environment: Thrive in a dynamic setting with rapid changes in products, promotions, and operations while maintaining a high level of energy and focus.

+ Collaborate Effectively: Contribute to team success by participating in floor sets, replenishment, backfill substitutions, and sharing innovative ideas to enhance operations.

+ Deliver Exceptional Service: Commit to providing memorable customer experiences through personalized solutions and proactive support, making Wayfair a preferred shopping destination.

What are the Job Requirements?

+ Selling & Service Experience: 1+ year of sales or customer service experience in a retail or customer-facing environment (interior design or specialty sales experience is a plus).

+ Open Availability: You will be required to work a flexible schedule that in many cases may include nights, weekends, and holidays.

+ Technical Proficiency: Ability to effectively learn and navigate necessary software and hardware. Proficiency in operating & navigating mobile applications, handheld tablets, inventory devices and POS systems.

+ Core Competencies: Strong sales acumen paired with exceptional organizational, self-motivation, communication, and relationship management skills.

+ Time Management & Multitasking: Capable of managing multiple conversations or customers simultaneously while demonstrating excellent time management, multitasking, and organizational skills with a strong focus on detail and accuracy to ensure an outstanding customer experience.

Additional Physical and Environmental Requirements:

+ Physical Demands

+ Frequent movement including standing, stooping, kneeling, crouching

+ Occasional lifting, carrying, pushing, and pulling up to 50 lbs

+ Frequent repetitive motions and coordination

+ Constant handling, grasping, and communication (talking/hearing)

+ Ability to ascend/descend stairs and balance

+ Working Environment

+ Some exposure to cold, heat, and humidity

+ Occasional noise and vibrations

+ Minimal hazards and seasonal temperature changes

What are the Benefits*?

+ 💰 Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.

+ 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.

+ 🩺 Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.

+ 🌴 Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.

+ 💼 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.

+ 🎓 Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.

+ 🛒 Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant 🍽️.

+ 👶 Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

• And So Much More: We’ve got more good stuff where that came from! NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].