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Solution / Enterprise Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Solution/Enterprise Architect - Charlotte, NC / NY

Key Responsibilities

• Lead architecture and design of CRM and customer engagement solutions across portfolios, aligned with enterprise digital strategy.

• Translate complex business challenges into scalable CRM solutions using platforms like Salesforce, Microsoft Dynamics, and integrating with policy admin systems (e.g., Guidewire).

• Architect omni-channel experiences including contact center, customer service, and sales enablement capabilities.

• Ensure solutions support customer 360 initiatives, data integration, and modern API-driven architectures (REST, GraphQL).

• Govern CRM design patterns, integration blueprints, and non-functional requirements (NFRs) across domains.

Leadership & Governance

• Act as a trusted advisor to business and IT stakeholders; guide CRM platform selection and roadmap alignment.

• Lead architecture review boards and ensure compliance with enterprise architecture standards.

• Mentor architects and technical leads across CRM and customer experience programs.

• Contribute to enterprise architecture repository and CRM reference models.

Technology Strategy & Innovation

• Drive innovation in CRM and contact center technologies, including AI/ML, voice analytics, and automation.

• Evaluate emerging CRM platforms, conduct POCs, and present solution recommendations to senior leadership.

• Align CRM strategy with cloud platforms (AWS, Azure, GCP) and modern integration patterns.

Program/Portfolio Engagement

• Engage in large-scale CRM transformation programs, supporting presales, delivery initiation, and solution validation.

• Collaborate with Agile teams, product owners, and delivery leads to ensure architecture alignment.

• Define CRM architecture roadmaps, dependency maps, and architecture runway for continuous delivery.

Required Skills & Experience - Technical

• Deep expertise in modern web (React, Angular, Vue) and mobile (native iOS/Android, Flutter, React Native) architectures.

• Knowledge of modern backend stacks (Node.js, .NET Core, Java Spring Boot) and cloud-native architectures.

• Experience with enterprise CMS/DXP platforms (Adobe Experience Manager, Sitecore, Contentful, etc.).

• Solid grasp of API management, OAuth2/OpenID Connect, GraphQL, and serverless architectures.

• Understanding of DevOps/DevSecOps practices, CI/CD pipelines, containerization (Docker/Kubernetes), and infrastructure-as-code.

Architecture & Methodology

• Familiarity with enterprise architecture frameworks (TOGAF, etc), design patterns, and reference models.

• Strong experience with Agile/SAFe delivery and architecture governance processes.

Consulting & Leadership

• Ability to engage with C-level clients and facilitate architecture decisions in a consultative manner.

• Experience in leading large architecture teams across geographies and managing technology roadmaps.

• Experience with solution estimation, RFP responses, and proposal creation.

Good to Have

• TOGAF, AWS/Azure/GCP Architect certifications.

• Experience in industries such as Financial Services

• Background in digital transformation consulting or large systems integrators.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption

assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Salary Transparency Disclaimer

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $135549 to $176139 /yearly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 253350

Posted on: Jun 5, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

New York, US

Brand: Capgemini

Professional Community: SaaS Solutions

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.