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Collections Admin

Date: May 29, 2025

Location:

Weston, United States, Florida, 33331

Company: Teva Pharmaceuticals

Job Id: 62164

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

**Position Summary** : A Collections Admin is responsible for managing a portfolio of customer accounts. They will analyze payment trends, resolve upper-level collection issues, initiate collection activities, reduce outstanding receivables, perform account reconciliations, provide customer service and maintain accurate records to ensure timely payment of outstanding receivables.

Essential Areas of Responsibility:

+ Manage a large portfolio of accounts while providing superior customer support.

+ Perform in-depth account analysis to identify payment trends, credit risks, and root causes of delinquencies.

+ Initiate collection activities including outbound calls, emails, and formal notices.

+ Resolve billing disputes and collaborate with internal departments to ensure timely resolution.

+ Assist with order release/hold based on account analysis.

+ Escalate accounts to management based on account history and risk assessment.

+ Document all collection efforts in the system with accuracy and detail.

+ Participate in process improvement initiatives related to collection processes.

+ Work collaboratively with internal departments (e.g., sales, cash app, customer service) to resolve disputes.

+ Work to reduce unapplied or unidentified funds.

+ Initiate refunds and make recommendations to management for bad debt.

Your experience and qualifications

Education/Certification/Experience:

+ Associate’s degree required but preferred fields in accounting, Finance, or equivalent work experience

+ Minimum of 2 - 4 years of business-to-business collections experience.

Skills/Knowledge/Abilities:

+ Strong understanding of collections processes and credit policies.

+ Exceptional communication, negotiation, and customer service skills.

+ Ability to work independently and manage time effectively in a fast-paced environment.

+ Ability to work flexible shifts as required.

+ Pharmaceutical experience preferred but not required.

+ Experience working with large volumes of accounts in a B2B environment.

+ Intermediate Microsoft Excel skills required (e.g., VLOOKUP, Pivot Tables)

+ Experience in Accounting systems required (e.g., JDE, HighRadius).

+ Bilingual (Spanish, etc.) is a plus.

Physical Requirements:

+ Sitting for extended periods at a workstation or mobile equipment.

Visual Acuity:

+ Perform computer work, prepare and analyze data, and extensive reading.

Working Environment:

+ May be required to wear personal protective equipment (PPE) as needed on-site visits (i.e., safety glasses, hearing protection, gloves, etc.).

Enjoy a more rewarding choice

We offer a competitive benefits package, including:

+ Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

+ Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.

+ Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.

+ Life and Disability Protection: Company paid Life and Disability insurance.

+ Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site (https://performancemanager.successfactors.eu/sf/careers/jobsearch?bplte\_company=1080030P)

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to [email protected] with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.

Important notice to Employment Agencies - Please Read Carefully  

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

EOE including disability/veteran