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As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Service Center Manager is responsible for planning, directing, and monitoring all activities at a stand-alone service center in a safe and profitable manner. Activities include warehousing, inventory control, sales support, and shipping of finished goods. Ensure the efficient and economical utilization of facilities for storing and distributing material goods (finished products and packaging materials).

The Service Centers are full line packaging retail outlet serving smaller local customers by providing them with bulk pricing for smaller orders. Service centers purchase competitively priced corrugated packaging from PCA as well as other packaging items from vendors in bulk and sell to customers with smaller orders.

Principle Accountabilities:

+ Supervise efficient operation of service center and machinery including managing building leasing, maintenance contracts, and the inspection of materials, products, and equipment to detect and/or prevent malfunctions.

+ Remain aware and ahead of local customer demands and ensure the service center is stocked to serve the packaging needs of the customers while managing warehouse capacity.

+ Provide support to the sales staff by building pricing worksheets with consideration for key customers for the General Manager, investigate and resolve customer complaints, issue refunds or discounts as needed, contact existing customers for new business, handle collections when needed, address customer questions and concerns, and generate new business.

+ Manage cycle inventory to ensure the adequate supply materials within an established timeframe, sufficient movement of materials, and minimize aged roll stock inventories. This includes inventory accuracy, physical inventory, billing, forecasting, receipt, storage, and movement of all material goods. Provide inventory reports and investigate discrepancies.

+ Schedule work, coordinate service center activities, provide direct oversight of warehouse employees and operations, approve time records, communicates, and implement company policy. Engage in employee development activities, make recommendations on employee hire, promotion, and disciplinary action.

+ Direct all activities associated with outbound shipments ensuring the timely shipment of scheduled customer orders, select and negotiate trucking rates with house trucking providers, planning truck loading schedules, and providing order shipment status updates.

+ Maintain a clean, safe, and injury-free work environment by ensuring environmental, health and safety procedures are understood and executed by all employees.

+ Conduct employee training on all machinery, protocols, food safety, safety regulations and waste control on an ongoing basis.

+ Analyze service center performance, monitor expenses, identify opportunities, make recommendations for process and equipment improvement, report profit and loss, and establish goals to maximize profits.

+ Recommend pricing for non-PCA products providing within the guidelines set by General Manager.

+ Know and follow policies and procedures of the company, share information that would benefit other members of the team, and find ways to improve the delivery of service to our customers.

+ Strive to continually strengthen PCA’s business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA’s Commitment to Service which involves doing what’s right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

Decision Making:

The Service Center Manager is required to exercise discretion and creativity in determining best way ensure that the service center crew is well trained. The Service Center Manager is expected to exercise solid judgment and operate with significant autonomy in determining best way ensure that the shipping crew is well trained in fulfilling customer’s orders with a high degree of efficiency and accuracy. The Service Center Manager is expected to exercise solid judgment in managing personnel and managing the department’s resources for the maximum return.

Interactions:

Internally, the Service Center Manager is responsible for planning, scheduling, and directing the work of the service center crew within the established manufacturing, food safety, safety, and health policies of the company. Additionally, the Service Center Manager is responsible for oversight and communication of pertinent shipping activities with service center General Manager and providing support to sales staff. Externally, the Service Center Manager will regularly interact with PCA manufacturing locations, contractors, suppliers, or customers.

Position Requirements:

+ High school diploma or equivalent is required. Some college or manufacturing training is a preferred.

+ Minimum of 5 years in shipping/warehousing operations with a minimum of 3 years of experience in service center operations management. Experience in corrugated manufacturing environment preferred.

+ Previous supervisory experience with training, teambuilding, performance development, and conflict resolution.

+ Well versed in standard concepts, practices, and procedures regarding warehousing operations, inventory management, and safety processes.

+ Forklift certified or willingness to obtain certification is strongly preferred.

+ Solid working knowledge of inventory management and invoicing/billing.

+ Solid analytical ability.

+ Knowledge of the machinery, methods, and procedures in the department under supervision.

+ Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

+ Strong interpersonal skills to effectively lead and communicate with production team and management.

+ Working knowledge of computer systems including experience with MS Word, Excel, Outlook, inventory management, and manufacturing systems.

+ Able to work in a fast-paced environment, coordinate communication, prioritizing assignments, and handling multiple tasks simultaneously.

+ Strong verbal and written communication skills.

+ Able to work flexible hours when needed.

+ Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.

All qualified applicants must apply at Careers.packagingcorp.com to be considered.

PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.

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Job Details

Pay Type Salary