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Clinical Call Center Triage Nurse** **-** **AdventHealth** **Medical Group

All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Paid Days Off from Day One

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

Our** **promise** **to** **you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule** **:** Full-time

**Shift** **:** Monday-Friday, Days

**Location** : Virtual, Tampa, 33637

The community** **you’ll** **be caring for:

AdventHealth Medical Group West FL

The role** **you’ll** **contribute:

The Clinical Call Center Triage Nurse will serve as a key point of contact for patients, providing expert nursing care over the phone. This role is responsible for assessing patient symptoms, determining the urgency of care needed, and guiding patients through next steps, whether that involves scheduling appointments, providing home care advice, or recommending emergency care. The nurse will work closely with the care team, ensuring seamless coordination and communication, all while delivering compassionate and patient-centered care. He/She will work in compliance with AdventHealth' s policies and those of all local, state, federal agencies, and applicable accrediting bodies.

The value** **you’ll** **bring to the team:

+ Telephone Triage: Assess patient symptoms via phone, utilizing clinical protocols to determine the appropriate course of action.

+ Care Coordination: Facilitate referrals and appointment scheduling, and provide clear, accurate information to ensure continuity of care.

+ Patient Education: Offer guidance and education on common health concerns

+ Documentation: Accurately document patient interactions, including symptoms, advice provided, and follow-up plans, in the electronic medical record (EMR).

+ Team Collaboration: Work closely with appropriate healthcare team members to ensure cohesive care management.

+ Protocol Adherence: Follow established nursing protocols and guidelines for triage to ensure safe, evidence-based care.

The** **expertise** **and experiences** **you’ll** **need to succeed:

**Category:** Physician Services

**Organization:** AdventHealth Medical Group West FL

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25016273

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.