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Patient Services Associate

Job Summary

Provides general clerical support in a patient care environment. Arrange and coordinate support and ancillary services for patient care. Provide exemplary customer service to patients by facilitating business process including appointment scheduling, check-in and check-out, pre-arrival, and telephone triage. Facilitate communication, service, and support to the following: patients, referring physicians, and Michigan Congenital Heart Center staff and faculty.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Greet and obtain required information from patient at time of arrival

+ Arrive patients in Cadence. Communicate EKG and Echo only arrivals.

+ Check out patients in Cadence and schedule appropriate follow ups

+ Answer and direct incoming phone calls to appropriate area

+ Schedule, reschedule and cancel appointments

+ Schedule consults in a timely manner

+ Manage the recall list

+ Process clinic paperwork

+ Process "No Show" patients

+ Scan outside records or general consent into MiChart

+ Prepare appointment reminders

+ Communicate with billing department about add-on appointments, registration, referrals and authorizations

+ Assist billing with the addition of modifiers for fellows and nurse practitioners in Cadence

+ Collect co-pays, balances and office visit charges from patients

+ Use the current imaging process for returning medical documentation to the HIM department

+ Daily cash reconciliation

+ Track and distribute incoming faxes

+ Participate in the development of clinical goals and objectives by observing and recommending new or revised policies, procedures or methods

+ Help to keep patients and families comfortable in our waiting area. Be aware of delays and keep families informed.

Required Qualifications*

+ High School Diploma or GED.

+ 0 -2 years of experience.

+ Exemplary interpersonal, communication and customer service skills.

+ Excellent service recovery skills.

+ Effective verbal and written communication skills.

+ Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff.

+ Strong attention to detail, multitasking, accountability and follow through abilities.

+ Flexible and able to switch work to meet the needs of the clinic while maintaining a positive attitude.

+ Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced environment.

+ Professional and positive image and attitude when interacting patients, faculty, and staff.

Desired Qualifications*

+ Proficient in MiChart.

+ Proficient in Microsoft Office Suite

+ Responds positively to change, showing willingness to learn new ways to work.

+ Experience working in a medical setting: patient scheduling/rescheduling, check-in/check-out

Work Schedule

Monday-Friday Hours 8AM-5PM

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

264604

Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM CW Ped Cardiology - Tech

Posting Begin/End Date

6/05/2025 - 6/12/2025

Salary

$41,600.00 - $53,352.00

Career Interest

Service Employees Intl Union (SEIU)