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Job Description Summary

This role is in support of the Production System HK and scope will include apps and data in Palantir. Responsible for leading a team of contract workers supporting critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they need to deliver on commitments while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, and support coverage.

Job Description

Roles and Responsibilities

In this role, you will:

Define, document, organize and implement application operations standard work to support custom workflows developed in Palantir Foundry in support of the Production System HK

Establish monitoring and alerting capabilities to identify exception cases and job failures

Collaborate with various stakeholders, influencing decisions to align to customer goals

Use deep expertise and experience in Operations, Applications, Client Services, Network and Data Center to manage multiple concurrent projects forming a program strategy

Ability to lead day-to-day IT operation issues, drive support team to resolution. Be focal person to support our customers' needs

Acts as a central escalation point for highly critical and/or highly impactful user application outages and incidents

Drive changes to organization strategy, operational processes & frameworks line with overall business goals

Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams

Leadership and mentoring of IT program managers, business partners and vendors to establish a sustainable and effective operating framework

Manage any IT vendors and coordinate with the global team on standards, initiatives and customer escalations

Develop and track comprehensive project plans, perform risk mitigation, issue resolution and manage execution coordinating with GE program, support, architecture, implementation teams and other third-party providers

Ensure conformance to all applicable GE standards policies and guidelines

Operational reporting/communication, reviews/formulation of corrective actions working directly with stakeholders

Executes programs to monitor Application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance

Leverage domain expertise to further knowledge and improve productivity of colleagues supporting a continuous learning culture

Ensure that expectations are met and ensure high customer satisfaction levels through established performance metrics

Create a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate applications technology and services

Minimum Qualifications:

Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience

Minimum 5 years of professional experience Data Engineering or Data Analyst experience, data related operations experience and SQL and Python coding experience

Note: Military experience is equivalent to professional experience

Eligibility Requirement:

-Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Technical Qualifications:

SQL and Python coding experience - Palantir development is done using Python and database operations use PySpark

Desired Characteristics:

Technical Expertise:

Understand the GEA Enterprise Data Lake ecosystem (source ingestion, SQL data stitching)

Understand technical and business discussions relative to IT team priorities direction aligning with business goals

Understand concepts of setting and driving IT priorities and direction

Lean / Agile experience

Understand architecture standards concepts to apply to project work

Understand IT compliance & security requirements

Business Acumen:

Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

Understand customer's foundational processes & data

Leadership:

Coach and mentor team members

Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget

Deliver tasks on-time with alignment to team goals. Can identify and raise issues, risks and benefits

Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:

Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice

React open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate

Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** No

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.