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Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Resource Industries **Aftermarket -** **Senior Sales Support Consultant** serves as an expert for the Ground Engaging Tools (GET), Undercarriage, and Wire Rope products. The role works closely with Dealers, Aftermarket Sales Reps, and Cat product groups, as well as other business partners to develop comprehensive go to market sales strategies that will drive our services growth agendas, while positioning our products to become the industry leader.

What you will do:

The **Aftermarket - Senior Sales Support Consultant** holds a pivotal role in driving alignment between our aftermarket services strategic plans and sales growth execution. You will demonstrate creativity, innovation, strong business acumen, and outstanding product/industry knowledge or marketing/distribution knowledge, with a sensitivity for dealer & customer financial impacts.

The incumbent must possess strong application experience, understanding of life cycle costs, and an awareness of industry and marketplace needs. This role provides consultation to various business partners, dealers, and customers by regularly collecting voice of dealer (VOD)/voice of customer (VOC) for new product introduction(NPI) and distribution needs, as well as defining and developing unique customer centric solutions that will support services growth. This role works with all levels of management to collaborate on industry specific growth plans, and the development of merchandising programs. Incumbents provide guidance and training for our Aftermarket – Sales Representatives and Dealers to drive direction for future services and industry needs.

Additional duties include, but are not limited to the following:

+ Identify issues and develop strategies to overcome them to support the execution of growth and turn-around plans

+ Make market driven recommendations on parts targets and growth strategies to achieve sales objectives

+ Support the development of wear parts marketing programs to achieve Resource Industries plans & volume targets along with industry growth objectives

+ Lead analysis of industry key competitors to identify strengths, weaknesses, and tactics required to compete

+ Support the development of Customer Value Agreements

+ Support dealer development through ongoing specialist training

+ Ability to work autonomously

+ Ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences

+ Employee may also be responsible for performing other job duties occasionally as assigned

What skills you will have:

+ **Customer Focus:** Extensive background in **dealer and customer-facing roles** , with a strong emphasis on building lasting relationships, understanding client needs, and delivering tailored solutions. **Product and Sales Proficiency:** Proven expertise in **ground engaging tools, undercarriage systems and other wear parts** , including product knowledge, application insight, and lifecycle management. Adept at providing technical support, driving sales, and collaborating with cross-functional teams to ensure customer satisfaction and operational efficiency

+ **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner

+ **Consulting:** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately

+ **Effective Communications:** Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

+ **Influencing:** Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization

+ **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

+ **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers

+ **Strategic Thinking:** Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization

Additional Information:

This position requires the candidate to work full-time in the Tucson, AZ office.

Domestic relocation assistance is available

This position may require 50-60% travel

Sponsorship is not available

Summary Pay Range:

$144,960.00 - $217,320.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

+ Medical, dental, and vision benefits*

+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

+ 401(k) savings plans*

+ Health Savings Account (HSA)*

+ Flexible Spending Accounts (FSAs)*

+ Health Lifestyle Programs*

+ Employee Assistance Program*

+ Voluntary Benefits and Employee Discounts*

+ Career Development*

+ Incentive bonus*

+ Disability benefits

+ Life Insurance

+ Parental leave

+ Adoption benefits

+ Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 5, 2025 - June 19, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .