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IT Infrastructure Administrator (Server and Storage)

Job ID: ATR 17518

Job Description

Job Title: IT Infrastructure Administrator (Server and Storage)

Job Location: Washington, DC – Hybrid

Eligibility/Clearance: Must be authorized to work in the US

Job Description: The Infrastructure Administrator is part of a team that

architects, designs, builds, maintains, and supports the Firm’s global

portfolio of infrastructure solutions, inclusive of Computer, Storage, and Disaster Recovery.

This role supports the lifecycle management of the Server & Storage

portfolio, striking the necessary balance of delivering solutions that

provide an optimal experience for our lawyers, staff, practice groups,

and clients, without making concessions that add unacceptable risks to the Firm.

To accomplish this objective, the team partners closely with

cross-functional IT solution teams, as well as Information Security and other

cross-functional stakeholders to continuously adapt solutions to meet

the evolving needs of the Firm. The role requires an individual with the

skills to think both strategically and tactically to handle the

operational needs of the Firm, all with the objective of delivering

gold-standard services.

Qualifications:

Education & Certification

-Appropriate technical certifications are preferred (e.g., MSCE).

Knowledge & Experience

-4+ years of relevant experience, ideally in a large Law Firm setting, a

comparable professional service organization, or a legal information

services provider.-Demonstrated experience managing the system lifecycle

for global infrastructure solutions and capabilities.

-Demonstrated experience with scripting (e.g., Powershell).

-Demonstrated experience with onpremise backup solutions (e.g.,

Commvault).

-Experience with infrastructure monitoring tools and capabilities.

-Experience working with identity and access management technologies and

solutions (e.g., Azure, MS Defender, Active Directory).

-Experience with network and system administration, including operating

system configuration and account management best practices.

-Experience documenting and maintaining configuration and processing

information.

Skills & Expectations:

-Excellent problem solving and debugging skills required.

-Must provide have a demonstrated core competency of excellent customer

service, both to internal and external stakeholders.

-Ability to manage operational/maintenance tasks with a high attention

to detail.

-Ability to manage complex information systems.

-Must be able to reliably deal with multiple competing priorities and

remain calm under pressure.-Ability to fulfill on-call duties for IT

emergencies outside of Firm business hours.

Duties and Responsibilities:

-Supports the lifecycle management of the Firm’s Server & Storage

portfolio, providing a technology experience that is stable, secure, and

scalable to meet the needs of the Firm.

-Supports the ongoing data center operations and maintenance of the

Firm’s infrastructure estate, working with 3rd party providers,

contractors, and resources as needed.

-Develops and maintains infrastructure documentation, including system

configurations and operational procedures.

-Supports broader Infrastructure functional objectives as needed.

-Actively monitors, diagnoses, and optimizes infrastructure performance,

integrity, and security to promote high levels of availability.

-Provides advanced technical support for the Firm’s on-premises and

cloud-based infrastructure environments (e.g., Tier 3 technical support

in a 24x7 environment).

-Plans and supports system maintenance updates and patches on all

cloud-based and on-premises enterprise servers and systems (e.g.,

Windows servers).

-Deploys, manages, and supports networking aspects of Microsoft and

other third-party applications (e.g., System Center Configuration Manager (SCCM), and

Systems Center Operations Manager (SCOM)).

-Recommends, schedules, and performs ongoing maintenance and support

activities (e.g., infrastructure security audits, upgrades,

reconfigurations, routine system backups and restores).-Anticipates,

mitigates, troubleshoots, and resolves problems across the

infrastructure stack, with focus on preserving a gold-standard end user computing

experience.

-Collaborates well with cross-functional stakeholders and other

third-party providers.

-Supports the development, documentation, and maintenance policies,

procedures, and associated training plans for system administration and appropriate use.

-Uphold high standards of confidentiality, discretion, and integrity,

particularly with respect to all sensitive and/or confidential firm and

client information to which this position will have access.

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

(EOE) who will provide equal employment opportunity to employees and

applicants for employment without regard to race, ethnicity, religion,

color, sex, pregnancy, national origin, age, veteran status, ancestry,

sexual orientation, gender identity or expression, marital status,

family structure, genetic information, or mental or physical disability.

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