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Full time (80 hours biweekly)

Monday - Friday 8:30am - 5:00pm

General Summary

Provides premier customer service greeting and screening of guests, gives appropriate information, way finding or assistance according to the WellSpan Health System policies and procedures.

Duties and Responsibilities

Essential Functions:

+ Proactively approaches & greets all guests to provide an exemplary first impression that fosters an inclusive and welcoming environment.

+ Ascertains guests needs. Takes appropriate screening action or provides appropriate information, direction, transporting and escorting as requested and according to established policies and procedures.

+ Listens carefully and is sensitive to the needs and wishes of all guests. Treats all guests with dignity and respect.

+ Enters and/or retrieves data from established computer systems using knowledge of various computer software applications. (Epic)

+ Answers telephones, routes callers, takes messages and provides routine information to callers. Responsible for providing patient room assistance and providing patient lists to community spiritual leaders

+ Always communicates in a way that supports patient confidentiality.

+ Continuously observes/maintains the assigned area for potential safety or security issues, overall neatness and cleanliness. Notifies appropriate personnel to ensure that corrective action is taken, as necessary

+ Acts as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow.

+ Conducts COVID-19 specimen collection as outlined in standard work at certain times as required. This includes explaining the collection process to the patient, supervising patient self-swabbing, securing the specimen to be sent on for testing, and entering the appropriate information into the clinical information system. Appropriate PPE must be worn.

Common Expectations:

+ Provides support and assistance to various departments on an as needed basis.

+ Attends educational/in-service classes and departmental staff meetings.

Qualifications

Minimum Education:

+ High School Diploma or GED Required

Work Experience:

+ 1 year Customer service-related work. Required

+ Bilingual. Preferred

Knowledge, Skills, and Abilities:

+ Excellent communication and interpersonal skills.

+ Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

+ Basic computer skills required.

Benefits Offered:

+ Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Short-term disability

+ Education assistance

+ Financial education and support, including DailyPay

+ Wellness and Wellbeing programs

+ Caregiver support via Wellthy

+ Childcare referral service via Wellthy

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Evangelical Community Hospital

Working at WellSpan Evangelical Community Hospital means being part of a vital tradition of service to our community. We maintain a challenging, energized work environment for our valued employees who exemplify our Core Values: Quality Service, Compassion, Respect, Professionalism, Integrity, Cooperation, and Creativity. Together, we commit to excellence every day as we strive to provide exceptional healthcare, accessible to all, in the safest and most compassionate atmosphere possible to build a healthy community.

North Central Pennsylvania has a bit of everything. Here, you'll find history, natural pastural beauty, outdoor recreation and bustling college towns, such as Lewisburg, Selinsgrove and Williamsport, which are all conveniently situated within 20 minutes from one another along the Susquehanna River. This area features safe communities, thriving downtowns, excellent public schools, a wide variety of affordable homes and extraordinary postsecondary education institutions, including Bucknell University, Susquehanna University, Lycoming College and Penn College. Here, everything you need is nearby. And being centrally located along Route 80 between State College and the Poconos means you're only a couple hours from Penn State games, mountain resorts in the Poconos and city adventures in Philadelphia, Baltimore and New York City.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.