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This is an IN-OFFICE role located at 100 Throckmorton Street, Fort Worth, TX 76102

WHO YOU ARE:

You are a proactive problem-solver and empathetic communicator who thrives in fast-paced, client-focused environments. Your possess a strong sense of ownership and accountability, you consistently go the extra mile to resolve issues and ensure customer satisfaction. You have a knack for translating complex information into clear, accessible language, and you're comfortable navigating technical systems and tools. Whether you're helping a customer troubleshoot a technical issue or collaborating with internal teams to deliver solutions, you stay composed, professional, and patient—always putting the client experience first. Your attention to detail, ability to adapt, and passion for service make you a key contributor to any customer-centric team.

ABOUT US:

iATS Payments by Deluxe (http://home.iatspayments.com/) was designed and purpose-built for nonprofits. We believe in the power of nonprofits to change the world. iATS payment solutions are aligned closely with nonprofit's unique needs. We want to see our clients succeed. Our purpose is to provide the reliable payment processing you need to accelerate your mission and help you enact positive change.

Follow us on LinkedIn iATS by Deluxe (http://www.linkedin.com/company/iats-payments/posts/?feedView=all) or Deluxe Corporation (http://www.linkedin.com/company/deluxe/posts/?feedView=all)

RESPONSIBILITIES:

As a Customer Care Specialist, you will work closely with a team of your peers to ensure we are providing the highest levels of customer service that we have become known for. This role is an essential part of the Operations Team, as they provide front-line support to our clients answering inbound calls and customer support emails to resolve issues at an advanced level.

+ Process inbound calls and email support items, handle inquiries, complaints, technical troubleshooting, and requests for account information

+ Timely resolution of inquiries

+ Provide regular updates to all parties involved

+ Collaborate with other departments and merchant acquirers to research and fully resolve customer issues and/or recommendations for product enhancements

+ Adapt and effectively utilize various computer applications to research account inquiries, identify, and prioritize information, and make sound business recommendations

+ Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the portal and associated reporting

BASIC QUALIFICATIONS: (Required)

+ HS/GED AND 4 years of relevant experience; OR Associate's Degree AND 2 years of relevant experience

+ Experience developing communication processes and procedures to facilitate the exchange of information

+ Must be 18 years of age or older

PREFERRED QUALIFICATIONS: (Desired but not required)

+ Associate's Degree and 2 years of relevant experience

+ Salesforce experience

+ Present complex technical information clearly and concisely

+ Ability to develop rapport and maintain strong working relationships with clients, partners, and internal departments

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

+ Healthcare (Medical, Dental, Vision)

+ Paid Time Off, Volunteer Time Off, and Holidays

+ Employer-Matched Retirement Plan

+ Employee Stock Purchase Plan

+ Short-Term and Long-Term Disability

+ Infertility Treatment, Adoption and Surrogacy Assistance

+ Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .