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Description

Seeking a highly skilled Strategy Director to join the Consumer Banking Strategy group, focused on horizontal consumer strategy and special projects. Reporting to the Head of Consumer Strategy, this role will also act as a member of the extended leadership team for the Head of Consumer and will work closely with senior leaders and stakeholders on strategy, special projects, executive storytelling, board presentations, & other key senior touchpoints. This role will be responsible for delivering actionable answers to high leverage business questions, defining success measures to track progress, supporting high-level execution of strategic initiatives, and bringing rigor and objectivity to strategic decisions. This includes developing strategic growth, diversification and financial business plans including M&A activities. In partnership with business line leaders, this role will define high-level business strategy, coordinate business architecture, deliver general assessments of new business opportunities and analyze internal and external trends and drivers to optimize medium term strategy. Success in this role will be grounded in the ability to lead formal and informal teams, influence at the senior executive level, ruthlessly prioritize, distill complex problems, develop insights, and leverage critical thinking to develop actionable strategy and business cases.

Responsibilities:

+ Provide direct support to the Head of Consumer, including prioritization of key meetings, and responsibility for follow up and execution of critical tasks.

+ Identify, prioritize, and ensure appropriate resource allocation to key projects and initiatives that align with Consumer’s business goals.

+ Work with stakeholders to develop and support the execution of a comprehensive strategy that aligns with the Consumer Banking overall business objectives.

+ Synthesize market trends, customer needs, and competitive landscape to drive innovative strategies that differentiate our offerings.

+ Analyze internal and external trends to identify growth opportunities and develop actionable insights.

+ Develop, monitor and analyze key performance indicators to measure the effectiveness of Consumer strategies and initiatives.

+ Stay updated on industry trends, regulatory changes, and emerging technologies to drive strategic decision-making.

Key Skills & Competencies:

+ Strategic Thinking & Business Analysis

Ability to develop and execute business strategies, synthesize complex data, and generate actionable insights from market and competitive analysis.

+ Executive Communication & Storytelling

Skilled in crafting compelling narratives and presentations for senior leadership and board-level audiences.

+ Leadership & Stakeholder Influence

Proven experience leading cross-functional teams and influencing senior executives to drive strategic alignment.

+ Project & Program Management

Expertise in managing multiple high-impact initiatives, prioritizing effectively, and executing strategic programs.

+ Financial & Commercial Acumen

Strong grasp of financial modeling, business case development, performance metrics, and M&A strategy.

+ Industry & Market Insight

Deep understanding of consumer banking, fintech trends, regulatory environments, and emerging technologies.

Preferred Qualifications:

+ 10+ years of experience in strategy, management consulting, corporate development, or a similar field

+ Prior experience in a top-tier consulting firm (e.g., McKinsey, BCG, Bain) or in a strategic role within a large financial institution

+ Track record of delivering high-impact strategic initiatives

Education:

+ Bachelor’s degree in Business Administration, Finance, Economics, Strategy, or a related field (required)

+ MBA or other advanced degree (strongly preferred), especially from a top-tier business school

Hours & Work Schedule

Hours per Week: 40+

Work Schedule: M-F 8:00-5:00

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

06/11/2025