• Inside Sales Account Representative

    Progress Rail Services Corp. (La Grange, IL)


    10787BR

    PRS Facility Location:

    EMD HQ LaGrange, IL - 400

    Job Purpose:

    The Inside Sales Account Representative is a critical component of the Aftermarket Service team. Each representative provides commercial oversight and administration of customer orders placed for PRL products sold to Railroads, Marine Propulsion, Offshore and Land-based oil well drilling rigs, and Stationary Power Generations markets.

    Req ID:

    10787BR

    Company Description:

    Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube.

    Education / Training:

    • Four-Year College Degree (Marketing focus) or equivalent experience.

    Job Title:

    Inside Sales Account Representative

    City:

    La Grange

    Key Job Elements:

    • Work with Outside Sales Managers to support timely and accurate booking of customer demands;

    • Be the point of contact for customers in regards to order activity, part number pricing and material availability;

    • Serve as a customer advocate while participating in internal customer status reviews;

    • Identify process issues and participate in the development and implementation of process improvements;

    • Support the growth initiatives of the business;

    • Own and resolve customer account issues to complete resolution;

    • Work with Global Supply Chain buyer/planners to resolve material issues, provide accurate answers to ensure on-time delivery to customers;

    • Support internal customer’s needs on status updates and issue resolution;

    • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;

    • Understanding of and the ability to apply International shipping terms as well as International payment methods;

    • Travel to PRL North American Distribution Centers to help facilitate material movements and assist in process gap resolutions;

    • Ability to lift up to 40 lbs;

    • Potential to travel up to one week per month.

    Qualifications and Experience:

    Required:

    • Experienced computer user – MS Office suite, SAP etc.

    • Excellent interpersonal verbal and written communication skills

    • Detailed, accurate and able to set priorities among competing demands

    • Self-starter, dependable and efficient

    • Focused, responsive to deadlines

    • Ability to travel (up to one week per month)

    Preferred:

    • Six Sigma/Lean experience;

    • SAP experience;

    • Some inside/outside sales or customer service experience;

    • Project Management experience;

    • Multilingual.

    Essential and Physical Activities:

    • Strength: Position0 typically involves office managerial work as well as oversight in an industrial environment. Frequent standing, sitting, and walking. Occasional light to medium-level lifting (up to 35 pounds);

    • Motion – The position spends the majority of time in an office setting, at desk utilizing office equipment;

    • Vision/Hearing Requirements – May spend long periods of time in front of computer screen. Must be capable of using a variety of communication devices;

    • Work Environment – Work in temperature-controlled environment in most situations. Must be capable of wearing PPE (safety glasses, hardhats, metatarsal boots, earplugs, gloves, etc.);

    • Emotional Demands – Must have good communications skills and attention to details;

    • Safety – This is not a safety sensitive position. PPE is required when working in production areas.

    EEO:

    Equal Opportunity Employer, including Disability/Vets

    Benefits:

    + Competitive Salary

    + 401(k) plan with up to 6% company match (no waiting period with immediate vesting)

    + Medical/Dental/Vision/Life/Disability Insurance

    + Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money

    + Flexible Spending Accounts

    + Paid Vacation

    + Paid Holidays

    + Paid Time-Off (PTO)

    + Employee Assistance Plan

    + Education Assistance Program

    + Employee Recognition Programs

    + Site specific Production and Incentive Plans

    + Site specific Step and Skill Level Wage Adjustment Plans

    + Site Specific Relocation and Sign-on Bonus Programs

     

    _*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits._

    Job Category:

    Marketing, Sales and Service

    State::

    Illinois

    Summary Pay Range:

    $50,050.00 - $76,733.28