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Overview

Medical Clerk - Department of Radiology (BAMC 2025-):

Bowhead seeks aMedical Clerk for surge support in the Department of Radiology (DOR) at the Brooke Army Medical Center (BAMC) in San Antonio, TX.The Medical Clerk selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include managing patient’s health records and history; gathering and filing patient information; processing discharge papers; assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.

Responsibilities

Essential functions will include:

+ Maintain all patient records according to regulations, ensuring each entry contains proper patient and healthcare provider identification. File medical documentation in the patient record and into research files as necessary. Perform administrative procedures and provide paperwork to patients to fill out regarding insurance, third-party liability, or other designated documentation regarding patient treatment. Perform Quality Assurance monitoring using appropriate tools regarding the completion and contents of the patient’s record.

+ Responsible for the clerical duties inherent to the in-processing (reception), care, and out-processing (transition) of outpatients, families/caregivers, and guests. Notify appropriate staff of the patient's arrival. Reconcile end-of-shift/end-of-day processing and reports in MHS GENESIS and applications within Citrix Storefront.

+ Respond to emergency calls and notify emergency medical personnel. Follow clinic/practice communication procedures, which may include operating emergency phone lines, public announcement systems, and emergency alarms. Receive minimum patient information and provide information to medical personnel. Clearly communicate with associated parties during emergency-related operations.

+ Skilled in customer service and oral communications to provide information and assist patients/staff; gather factual information and explain clinic/practice services, policies, procedures, and complaint services to patients, family members/caregivers, and staff.

+ Use MHS Genesis to perform appointment scheduling, appointment cancellations, scheduling follow-up appointments, end-of-day processing, enrollment status verification, and updating of selected file data. Conduct end-of-day closure, ensuring disposition of the day’s clinic appointments and/or resolving discrepancies to ensure correct workload accountability.

+ Call patients to change, cancel, and/or remind them of upcoming appointments. Reschedule patient appointments if the provider is unavailable.

+ Assist patients requesting unscheduled examinations by obtaining information regarding the nature of the medical problem and making appropriate disposition in accordance with clinic policy guidelines.

+ Other duties as assigned.

Qualifications

+ A high school diploma or equivalent is required at a minimum in addition to at least two (2+) years’ experience in a hospital administrative environment.

+ Administrative experience in a government and/or hospital setting highly desired.

+ Intermediate level computer/PC knowledge required including Microsoft Excel, Outlook, Word and PowerPoint.

+ Must be able to work in a fast-paced, deadline driven office environment where privacy and confidentiality is critical while working alone and in teams to ensure mission success.

+ Must be able to pass a pre-employment physical and provide proof of TDAP and Influenza vaccinations prior to employment and update as required.

Physical Demands:

+ Must be able to lift up to 25 pounds

+ Must be able to stand and walk for prolonged amounts of time

+ Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security clearance requirements however qualified candidates must be able to successfully obtain a NACI check to gain access to the facility. Bowhead retains the right to change these requirements due to contractual requirements. Due to the location of this work, US Citizenship is a requirement for this location.

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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**ID** _2025-23084_

**Category** _Admin/Office Support_

**Location : Location** _US-TX-San Antonio_

**SCA Hourly Rate** _USD $25.00/Hr._

**Clearance Level Must Be Able to Obtain** _N/A_

**Minimum Clearance Required** _N/A_

**Travel Requirement** _N/A_