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Employment Type:

Full time

Shift:

Night Shift

Description:

Job Summary and Minimum Qualifications

Job Title: Patient Registration Representative II Job Code: S4150

Department: Patient Registration

General Summary:

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration systems, obtaining signatures on all required hospital and regulatory forms, ensuring all required documentation is present, and obtaining applicable patient payments prior to or at the time services are provided. The Patient Registration Representative II will also be responsible for managing the administrative duties related to the processing of patients in either Express Care, Labor & Delivery and/or the OB/GYN Clinic. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. Financial/insurance information is communicated to Benefit Advocacy and Insurance Clearance staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and adheres to the hospital’s privacy and security policies at all times. Other duties are as assigned. Supports the Mission of Trinity Health and Holy Cross Hospital.

Job Title:

Patient Registration Representative II

Employment Type:

Full-time

Shift:

Nights (Sunday through Thursday- 10:30pm to 7am)

**Location:** Germantown

(SUMMARY) Position Highlights:

+ **Competitive** **salary**

+ **Benefits** **–** Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)

+ **Quality of Life: ** Flexible work schedules

+ **Advancement: ** Career growth opportunities

+ **Location: ** Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Description:

+ Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.

+ Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Responsibilities:

+ The Patient Registration Representative II will also be responsible for managing the administrative duties related to the processing of patients in either Express Care, Labor & Delivery and/or the OB/GYN Clinic.

+ Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.

+ Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements.

What you will need:

+ High School graduate or GED

+ Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred.  Spanish may be required for this position in specific settings.

+ Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred.

+ Proficiency in the use of computers. Specifically, Microsoft products and email.

+ Typing skills of 45 wpm or higher required.

+ Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills.

+ Willingness to transport patients by wheelchair, meet patient age-specific needs,

+ Ability to stand for long periods of time.

Pay Range: $17.89 - $25.04

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

We were named one of America’s 100 best hospitals

_Holy Cross Health is an Equal Employment Opportunity (EEO) employer.  Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status._

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran